Been And Back Removals
Chicky's team is known for finishing jobs faster than quoted — and staying until the furniture is where you want it.
Chicky is the name that appears most prominently across these reviews, praised specifically for arriving on time, keeping a positive attitude through physical conditions like heat and multiple flights of stairs, and treating items with real care. The small sample size means you're not getting a statistically deep picture, but the consistency of detail across these reviews — specific timeframes, specific names, specific problem-solving — is the kind of signal that's hard to fake. If you're weighing this up against a larger operator, worth asking directly about their crew size for your job date and whether Chicky's team will be the ones on the day.
Their work
What it's like working with them
Based on a sample of Google reviews (36 total)
“attention to detail for those fragile items was gratefully appreciated”
“I have used their services twice and was absolutely blown away both times”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Been And Back Removals
Run by Chicky and a close-knit team, Been and Back is a family-operated removals business out of Baldivis that leans heavily into a hands-on, personal approach most larger moving companies don't offer — think helping you actually arrange furniture in the new place, not just dropping boxes at the door. Chicky is specifically mentioned by customers for her punctuality, cheerful attitude under tough conditions including summer heat, and careful handling of fragile items. The team is also noted for stepping in at short notice — one customer had a prior removalist cancel four hours late, and Been and Back accepted the job the same day, completing it in roughly half the originally quoted time. Their working style is fast without being careless: one job initially scoped at five hours was finished in under three and a half, with no reported damage. At just over three years in operation, this is a sole trader setup that competes on warmth and reliability rather than scale, making it a practical fit for residential moves where trust and communication matter more than fleet size.
Best for: residential moves where you want hands-on help arranging your new home, last-minute or same-day moves after another company lets you down, and multi-bedroom moves where careful handling of fragile items is a priority.
Location
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Claim This Profile — Free →Common questions about Been And Back Removals
Who actually turns up on the day for a Been and Back move?+
Based on the reviews we analysed, Chicky — the owner-operator — is regularly on the tools and mentioned by name as the one leading jobs. Customers describe her arriving with a helper or small team depending on the size of the move. If knowing exactly who's coming matters to you, it's worth confirming crew composition when you book, especially for larger jobs.
Does Been and Back help with setting up furniture at the destination, or just drop everything off?+
Multiple customers specifically praise the team for going beyond delivery — placing items in the right rooms, helping set things up, and not just dumping belongings at the door. One reviewer noted they helped 'pop things in the right space,' which suggests this is a deliberate part of how they work rather than a one-off. That said, confirm this when booking if it's a priority for your move.
Can Been and Back handle urgent or same-day moves?+
At least one customer review describes Been and Back accepting a same-day job after another removalist cancelled four hours past their scheduled start. The team completed that move in roughly half the time the original company had quoted, finishing after dark without complaint. This kind of flexibility appears to be part of how they operate, but availability will naturally depend on their schedule — contact them directly for urgent requests.
How does Been and Back handle fragile or valuable items?+
Customers specifically call out careful handling of fragile belongings, with one reviewer noting 'attention to detail for those fragile items was gratefully appreciated' during a two-bedroom unit move on a hot summer day. No reviews in the sample we analysed mentioned damage to any items. If you have particularly valuable or delicate pieces, it's worth discussing packing materials and how they'll be loaded when you get a quote.
What areas does Been and Back cover?+
Been and Back is based in Baldivis in Perth's southern suburbs, making it a natural fit for local moves within the Rockingham, Kwinana, and broader southern corridor area. Reviews don't specify the full geographic range they'll travel, so if you're moving from or to an area outside the southern suburbs, confirm coverage and any travel fee implications directly with them.