Kerrs Electrical Appliance Service
Authorised warranty agents who solve appliance problems other repairers couldn't diagnose correctly.
From 97 Google reviewsThe positive experiences consistently mention specific technicians by name - Sam, Elliott, and James - for solving complex problems other repairers couldn't fix. However, communication issues and follow-up concerns appear in roughly 16% of reviews, particularly around parts ordering and job completion updates.
Their work
What it's like working with them
Based on a sample of recent customer reviews (97 total)
“did all the back and forth with Westinghouse”
“unlike another appliance repair company who told us”
“my calls and emails were not returned”
What they help with
Based on what their customers hired them for
How they stack up
Context from 39 appliance repairs in Sunshine Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Kerrs Electrical Appliance Service
Mark leads Kerrs Electrical with technicians Sam, Elliott, and James who handle both appliance repairs and air conditioning installations across the Sunshine Coast. They're authorised service agents for major brands like Fujitsu, Westinghouse, and LG, meaning they can process warranty claims directly without customers having to chase manufacturers. The team specialises in diagnostics that other repair companies miss - several customers mention them correctly identifying problems that previous repairers got wrong. Their approach includes thorough testing before recommending parts, with some technicians offering phone consultations to try simple fixes before booking paid visits. They handle everything from washing machine repairs to full air conditioning system replacements, with particular strength in warranty work and complex appliance diagnostics.
Best for: warranty appliance repairs with major brands, complex diagnostic work other repairers couldn't solve, and air conditioning installations where you want authorised service agent support.
Location
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Claim This Profile — Free →Common questions about Kerrs Electrical Appliance Service
What's Kerrs Electrical's call-out fee?+
Reviews mention a $154 call-out fee that covers 15 minutes of diagnostic time. Some customers found this expensive while others felt the service justified the cost. The fee structure seems to vary depending on the type of work, so it's worth confirming current rates when booking.
Are they good for warranty appliance repairs?+
Yes, they're authorised service agents for major brands including Fujitsu, Westinghouse, and LG. Multiple customers praise them for handling all the manufacturer communication and warranty claims directly, saving customers from dealing with brand head offices. They also refund call-out fees when warranty claims are successful.
Which technicians do customers recommend?+
Sam, Elliott, and James are frequently mentioned by name in positive reviews for their technical knowledge and problem-solving abilities. Customers specifically praise Sam for washing machine expertise, Elliott for thorough follow-up work, and James for being polite and knowledgeable during warranty repairs.
How is their communication during jobs?+
This varies significantly based on reviews. Some customers praise prompt responses and regular updates, while others report difficulty getting callbacks and updates on parts orders. Recent reviews suggest this remains inconsistent, so setting clear communication expectations upfront may help.