BEST REPAIRS
Across all 412 Google reviews, the rating holds at 4.8★, and recent reviews in our sample averaged higher than earlier ones, suggesting the team has been performing well lately. One reviewed customer did flag a misdiagnosis on a Bosch dishwasher pump that cost them money unnecessarily, though this was a single mention in our sample; separately, a different review notes that when a complaint was raised, the owner responded immediately with a solution — which is worth knowing if something does go wrong.
Their work
What it's like working with them
Based on a sample of Google reviews (412 total)
“Took old oven away and removed all packaging”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About BEST REPAIRS
Best Repairs handles the full appliance lifecycle — diagnosing and fixing what's salvageable, and sourcing and installing replacements when repairs don't make sense. Multiple technicians appear by name across reviews, each with a recognisable style: Oscar handles stove and microwave repairs with a knowledgeable, consultative approach; Gustavo is repeatedly praised for dishwasher installations done quickly with clear communication throughout; Italo is noted for punctuality and smooth, hassle-free work; and Luke gets specific callouts for dryer wall-mounting jobs that free up laundry space. John takes a more diagnostic approach — one review notes he couldn't fix an older IKEA dishwasher on-site but walked the customer through all options and next steps rather than guessing. The team's working style leans methodical: technicians ask before drilling, check appliances are running before leaving, remove old units, and clear packaging. Reviews suggest they're particularly well-suited to homeowners who want a single service for both diagnosis and supply-plus-install, rather than coordinating between a repair tech and a separate retailer.
Best for: homeowners wanting a single service to supply and install a replacement appliance, same-visit diagnosis and repair of dishwashers or ovens, and dryer wall-mounting jobs where space is tight.
Location
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Claim This Profile — Free →Common questions about BEST REPAIRS
What appliances does Best Repairs work on?+
Based on reviews, their most common jobs are dishwashers, ovens, stoves, microwaves, and dryers — both repairs and full replacements. They appear to handle both diagnosing faults and supplying and installing new units when repairs aren't cost-effective. One review specifically mentions oven repair in South-Western Sydney, and another references an IKEA dishwasher assessment, suggesting they're not limited to brand-new premium appliances. For anything outside this list, it's worth calling to confirm.
Can Best Repairs source and install a replacement appliance, or just repair what I have?+
Several reviews describe a full supply-and-install service where the team arranged the new appliance, installed it within the customer's preferred time frame, and removed the old unit. One customer notes the entire process was handled for them — 'I basically just had to make sure I was there.' This makes them a practical option if your appliance has died and you'd rather not coordinate between a retailer and a separate installer.
What do customers say about pricing at Best Repairs?+
One review describes the call-out charge as 'reasonable,' and the general tone of pricing feedback in reviews is neutral to positive — customers don't flag it as a concern. However, one 1-star review mentions a $206 service fee for a diagnosis they felt was incomplete, so it's worth asking upfront what the assessment fee covers and whether it's applied toward repair costs. Reviews don't mention a standard call-out rate, so confirm current pricing directly.
Which technicians are likely to come out, and what are they known for?+
Our review sample names five technicians. Oscar handles stove and microwave jobs and is praised for being knowledgeable and pleasant to deal with. Gustavo is repeatedly mentioned for fast, communicative dishwasher installs. Italo is noted for punctuality and clean work. Luke gets specific praise for dryer wall-mount installations. John takes a more methodical diagnostic approach — one reviewer appreciated that he clearly explained options when a repair wasn't possible on the spot.
How does Best Repairs handle complaints or issues after the job?+
One reviewer updated their review specifically to note that after raising a concern, the owner contacted them immediately and offered a resolution — they called it 'the best customer service you can ask for.' That said, a separate 1-star review describes a different outcome where a refund request after a disputed diagnosis was refused. The evidence is mixed, but the owner engagement pattern suggests escalating directly to management gives you the best chance of a resolution if something goes wrong.