Fantastic Cleaners
Franchise cleaning service where eight customers report surprise charges added on arrival beyond quoted price.
From 1,047 Google reviewsThe franchise model means service quality varies dramatically between cleaning teams, with some technicians like Hassan and Raj receiving specific praise while others leave jobs incomplete. Seven customers faced same-day cancellations, often at critical times like end-of-lease deadlines, though the company does follow up on complaints with partial refunds when issues are escalated.
Their work
What it's like working with them
Based on a sample of recent customer reviews (1,047 total)
“Amazing customer service!!!”
“The oven literally looked BRAND NEW!”
“They Ask for More Money on Arrival!!”
What they help with
Based on what their customers hired them for
How they stack up
Context from 93 carpet cleanings in Sydney
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Fantastic Cleaners
Fantastic Cleaners operates as a franchise-based cleaning service that connects customers with subcontracted cleaners across Sydney. Their core focus is end-of-lease cleaning for rental properties, though they also handle regular home cleaning, carpet cleaning, and oven cleaning. Reviews consistently mention technicians like Hassan, Raj, Yasser, and Surya by name for their professional work on specific jobs - Hassan for upholstery deep cleaning, Raj for oven restoration, and Surya for last-minute end-of-lease services. The business model relies heavily on advance payment and online booking, with customer service handled through their website platform rather than direct phone contact. They're positioned for customers who need scheduled cleaning services with guaranteed pricing upfront, though their franchise structure means service quality can vary significantly between different cleaning teams.
Best for: scheduled oven deep cleaning when you can supervise the work, regular home maintenance cleaning with flexible timing, and situations where you can pay on completion rather than in advance.
Location
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Claim This Profile — Free →Common questions about Fantastic Cleaners
What do customers say about Fantastic Cleaners' pricing?+
Multiple customers report being charged additional fees upon the cleaner's arrival that weren't mentioned in the original quote, with extra charges ranging from $15-230. The company takes payment in advance, and several reviews mention surprise costs for services like wall cleaning, extra mirrors, or balcony work. However, when complaints are escalated, their customer service team has provided partial refunds to resolve pricing disputes.
How reliable is Fantastic Cleaners for time-sensitive bookings?+
Reviews show concerning patterns around reliability, particularly for end-of-lease cleaning where timing is critical. Seven customers reported same-day cancellations or no-shows, often with minimal notice. Cleaners also frequently arrive hours late - one customer waited until 3pm for a 12pm booking. For non-urgent cleaning, reliability appears better, but avoid booking them for strict deadlines.
Which Fantastic Cleaners technicians receive the best feedback?+
Hassan gets specific praise for upholstery deep cleaning and arriving on time, Raj is mentioned for exceptional oven cleaning that makes appliances look 'brand new', Yasser is noted as professional for carpet work, and Surya is recognised for last-minute end-of-lease service. The franchise model means you can't guarantee which cleaner you'll get, but these names appear consistently in positive reviews.
What areas does Fantastic Cleaners cover around The Rocks?+
Reviews mention services across Sydney including Woollahra and various suburbs, though specific coverage areas aren't detailed in customer feedback. Since they operate through a franchise model with different cleaning teams, coverage may depend on which subcontractor is available. Contact them directly to confirm service availability for your specific location.