Hi Elec Security
Brothers provide recorded app tutorials and free after-hours remote support months after installation.
From 128 Google reviewsThe standout pattern is their educational approach - they don't just install and leave, but record app tutorials and ensure customers fully understand their system before departing. No customer complaints about pricing surprises, with several specifically praising transparent quoting and the team's refusal to upsell unnecessary equipment.
Their work
What it's like working with them
Based on a sample of recent customer reviews (128 total)
“strategically placed for maximum coverage”
“crystal clear day and night”
“original price quoted was the price paid”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Hi Elec Security
Brothers Hamed and Mahdi run Hi Elec Security, specialising in Hikvision security camera systems and integrated alarm installations for both residential and commercial properties. The team is known for their strategic camera placement approach, helping customers identify blind spots and recommending optimal coverage rather than simply installing where requested. They consistently provide comprehensive training sessions, often recording app tutorials so customers can reference the instructions later. Multiple customers mention their after-hours remote support for troubleshooting, with several praising free assistance even months after installation. The business handles everything from single-camera doorbell setups to complex multi-site commercial installations, with particular expertise in integrating CCTV with existing alarm systems and door strike mechanisms.
Best for: homeowners wanting comprehensive security training and ongoing support, businesses needing strategic camera placement advice, and customers who value transparent pricing with quality Hikvision equipment.
Location
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Claim This Profile — Free →Common questions about Hi Elec Security
Do Hi Elec Security provide training on how to use the camera system?+
Yes, customers consistently mention that Hamed and Mahdi provide comprehensive training sessions after installation. They walk through the mobile app functionality and often record tutorial videos that customers can reference later. Multiple reviews specifically praise this educational approach, with one customer noting they 'recorded this so we can refer back to the video as there's a lot to take in'.
What camera brands does Hi Elec Security install?+
Based on customer reviews, they specialise in Hikvision and Hilook camera systems. Multiple customers specifically mention these brands and praise the crystal clear image quality both day and night. One customer noted they were 'very happy with the Hikvision system with 4 cameras' and highlighted the excellent picture clarity.
Do they provide support after installation?+
Yes, and this appears to be a standout feature. Several customers mention receiving free after-hours remote support, even months after installation. One customer specifically praised Mahdi for helping 'after hours on how to connect it and get it working on my phone app and FREE of charge.' They also handle warranty issues, with one customer noting they 'came back and sorted it' when problems arose two months post-installation.
How do Hi Elec Security handle pricing?+
Reviews consistently mention transparent pricing with no surprises. Multiple customers specifically praise that 'the original price quoted was the price paid with no hidden extra's' and note there's 'no upsell, no messing around.' Several reviews describe the pricing as 'very reasonable' and 'cost effective' for the quality of equipment and service provided.