AusMite
Shannon personally follows up after treatment — customers in multiple reviews flag this as what sets AusMite apart.
That's not standard practice for most pest operators and it's the detail customers keep returning to. The team appears to extend beyond Shannon alone: Kris/Chris handles termite inspections and general pest work, and a colleague named Gill is also mentioned, which matters for availability if you can't get Shannon directly. At roughly two years old, AusMite is still a young business with a small review pool — 17 reviews is enough to see a clear pattern, but not enough to rule out the occasional off day. Worth confirming directly which technician will attend your job and whether the same person handles any follow-up visits.
Their work
What it's like working with them
Based on a sample of Google reviews (17 total)
“goes into details about the job and what exactly he is going to do”
“Ausmite done solar cleaning and bird proofing on my roof”
What they help with
Based on what their customers hired them for
How they stack up
Context from 345 pest controls in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About AusMite
Shannon (Shannan) runs AusMite day-to-day and is the name customers mention most — praised specifically for walking clients through exactly what he's doing, why, and what they'll need to do afterwards to get the best results. A team member named Kris (also spelled Chris in reviews) handles pest control and termite inspections, and reviews suggest he brings the same methodical approach. The business covers a wider geographic range than most solo operators in Toowoomba — one review notes Shannon travelled from Toowoomba to Logan to handle a rat infestation, suggesting they'll take on jobs others might decline on distance alone. Beyond standard general pest sprays, AusMite also offers termite inspections, solar panel cleaning, and bird proofing — a broader scope than a typical pest-only operator. Reviews from both residential homeowners and commercial venue operators (one customer references multiple hospitality venues) suggest they're comfortable scaling between a single home and a multi-site commercial account. For homeowners who've had bad experiences with faceless franchises, the appeal here is clear: you're dealing directly with the people doing the work, and follow-up contact after treatment is something at least one customer calls out specifically.
Best for: homeowners wanting detailed explanations before and after treatment, customers with rat or rodent problems requiring a flexible callout radius, and residential or small commercial clients looking for a consistent point of contact across repeat visits.
Location
Often needed together
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Claim This Profile — Free →Common questions about AusMite
What areas does AusMite cover?+
AusMite is based in South Toowoomba but reviews suggest they travel well beyond the local area — one customer specifically notes Shannon drove to Logan (roughly 2 hours away) to handle a rat problem. If you're outside Toowoomba, it's worth calling directly to confirm whether they'll cover your location and whether a travel fee applies.
Who will actually show up to do my pest treatment?+
Shannon (also spelled Shannan in some reviews) is the main technician and the name customers mention most. Kris or Chris is referenced for pest control and termite inspections, and a team member named Gill also appears in at least one review. If it matters to you which technician attends, it's worth asking when you book — AusMite is a small team and that conversation should be straightforward.
Does AusMite do termite inspections, or just general pest sprays?+
Yes — at least one review specifically mentions a termite inspection carried out by Kris from AusMite alongside general pest control. The business also offers solar panel cleaning and bird proofing, so their scope goes beyond standard pest spraying. If you need a combined pest and termite visit, that appears to be something they can handle in a single appointment.
What do customers say about Shannon's pricing?+
One review describes Shannon's pricing as fair, and no reviews raise concerns about unexpected costs or overcharging. That said, only 17 reviews exist in total, so pricing feedback is limited. It's worth asking for a quote upfront and confirming what's included — particularly whether follow-up visits or the post-treatment check-in calls are part of the standard service.
Is AusMite suited to commercial properties, or mainly residential?+
Reviews suggest AusMite handles both. One customer references using Shannon across multiple hospitality venues over three years, which points to genuine commercial experience rather than just the occasional non-residential job. For residential homeowners, the majority of reviews describe single-home treatments. If you have a multi-site or larger commercial property, it's worth discussing scope and scheduling directly.