Chilled Out AC Cleaning
Ten units cleaned in a single visit — the team routinely handles big residential AC jobs without cutting corners.
Multiple customers name Erin specifically for keeping bookings smooth, and several mention receiving ETA updates and early-arrival calls on the day — which matters when you're working around kids, pets, or a tight schedule. Across 841 Google reviews, the technician lineup — Jack, Dylan, Paul, Jordan, Trey, Zac, and others — draws consistent praise for removing footwear indoors, leaving no water or grime on furniture, and explaining what they're doing as they go. Homes with long-neglected or never-cleaned units appear regularly in the sample, and customers frequently report measurable results: systems running noticeably colder, mould gone, and odours cleared. As a sole-trader operation based in Garbutt, they're well set up for multi-unit residential jobs in Townsville — so if you've got several split systems due for a clean at once, that seems to be their sweet spot.
Their work
What it's like working with them
Based on a sample of Google reviews (841 total)
“communication throughout with Erin and Jack were promptly replied to and on point”
“had to turn them down because the floor was too cold”
“cleaned the A/C's for a great price and were very polite and professional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 351 air conditionings in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Chilled Out AC Cleaning
Chilled Out AC Cleaning specialises in deep-cleaning residential split systems and box air conditioners — including the outdoor condenser units — with a focus on mould removal, sanitisation, and restoring airflow rather than general electrical or installation work. Jack, who appears to be the owner and lead technician, handles much of the day-to-day work himself and is singled out in reviews for clear communication, punctuality, and taking the time to answer homeowner questions during the service. The broader team — which includes Dylan, Paul, Jordan, Trey, Zac, Zavi, Brenton, Chad, and Geordyn — are consistently described across reviews as careful about mess, with multiple customers noting technicians removed shoes before entering and left work areas exactly as they found them. Dylan, who features prominently in recent reviews, earns particular praise for thoroughness and for proactively messaging ahead when running ahead of schedule — a small detail that reflects how the whole team appears to operate. Erin handles office-side communication and is named specifically for keeping bookings smooth and responsive. As a sole trader operating out of Garbutt, the business suits Townsville homeowners looking for annual or catch-up cleans on neglected residential systems — particularly households with multiple units, where reviews mention jobs covering four, five, eight, or even ten split systems in a single visit.
Best for: Townsville homeowners with multiple neglected split systems needing a deep clean, households dealing with mould or odour issues in their AC units, and anyone who values clear pre-service communication and mess-free work inside the home.
Location
Often needed together
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Claim This Profile — Free →Common questions about Chilled Out AC Cleaning
What types of air conditioners does Chilled Out AC Cleaning service?+
Reviews reference split systems and box (window/wall) air conditioners, including both indoor heads and outdoor condenser units. Several customers mention having multiple split systems cleaned in a single visit — jobs ranging from two units up to ten. The business doesn't appear to focus on ducted systems based on the reviews available, so if you have a ducted setup, it's worth confirming with them directly before booking.
Who will actually show up to do the work?+
The team includes several named technicians who appear regularly across reviews: Jack (who also appears to be the owner), Dylan, Paul, Jordan, Trey, Zac, Zavi, Brenton, Chad, and Geordyn. Erin handles office communication and bookings. Reviews suggest technicians are allocated to jobs rather than you choosing a specific person, but the consistent feedback across different names is that all of them are tidy, polite, and thorough.
How do customers describe the pricing?+
Pricing is described as affordable and reasonable across a large portion of the 50 reviews sampled, with several customers noting they felt the cost was good value relative to the results. The business uses an online quoting system, and reviews suggest quotes are provided upfront. One customer noted that a minor extra repair — fixing slack installer work — came at an additional cost they were informed about and comfortable with, suggesting they communicate extras rather than springing them on you.
What should I expect on the day of the service?+
Based on the reviews sampled, technicians typically message or call ahead if they're running early, arrive on time, remove shoes before entering, and clean up as they go — multiple customers specifically mention no water or grime was left on furniture or bedding. The team generally explains what they're doing as they work, and several customers mention the job took less time than expected even for large multi-unit homes. After the clean, customers frequently report noticeably improved airflow, colder output, and elimination of mould smells.
Does Chilled Out AC Cleaning service areas outside Garbutt?+
The business is based in Garbutt and reviews reference Townsville broadly, with no mention of specific suburb restrictions. Given the volume of reviews and the range of residential areas implied, they appear to service the wider Townsville region. If you're outside central Townsville, it's worth checking with them when you book — their online booking and communication system is noted as easy to use and responsive.