Magic Carpet Cleaning & Restoration Townsville
Jay takes Sunday flooding calls; Andrea handles the insurance paperwork — all backed by 21 years in Townsville.
The range of services customers actually used goes well beyond carpets: mould remediation in rental properties, insurance coordination for water damage, yacht furnishings, and curtain cleaning all appear in real jobs. The 21-year operating history and GST registration as a company (not a sole trader) mean there's a formal business structure behind the work, which matters if you're dealing with an insurance claim or a real estate agent who needs documentation — reviewers mention receiving detailed reports after mould jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (26 total)
“stage 3 mould. One month since then and didn't have any allergies”
“emergency flooding on a Sunday and Magic Carpet Cleaning responded to our call straight away”
What they help with
Based on what their customers hired them for
How they stack up
Context from 288 carpet cleanings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Magic Carpet Cleaning & Restoration Townsville
Andrea coordinates the admin and customer liaison side of Magic Carpet Cleaning, handling everything from insurance paperwork to real estate coordination — reviewers specifically credit her for making complex, stressful situations feel manageable. On the tools, Ben and Jay are the names customers mention most: Ben for carpet and curtain cleaning in residential jobs, Jay for rapid emergency flood response, including Sunday callouts where he's been on-site with drying equipment within the hour. Beyond standard carpet cleaning, the business handles a wider range than the category name suggests — mould remediation (including stage 3 mould in rental properties), water damage restoration, upholstery and couch cleaning, curtain and blind cleaning, and tile and floor cleaning. They've also cleaned yacht furnishings at their Garbutt premises, suggesting they'll take on unusual jobs others won't. Reviews suggest they're particularly well suited to emergency and insurance-related scenarios: burst pipes, flood damage, mould-affected rentals, and bond cleans where landlord coordination is needed. Their 21 years of operation and GST registration point to a structured, accountable business rather than a sole trader operation.
Best for: emergency weekend flood and water damage response, mould remediation in rental properties requiring real estate or insurance coordination, and combined carpet-plus-curtains or upholstery cleaning in one visit.
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Claim This Profile — Free →Common questions about Magic Carpet Cleaning & Restoration Townsville
Does Magic Carpet Cleaning handle emergency flooding and water damage?+
Yes — and this appears to be one of their genuine strengths. Multiple reviewers describe calling them on a Sunday after burst pipes flooded their homes, with Jay arriving quickly to assess and begin drying walls, carpets, and floors. One customer noted he kept them updated throughout the day while they were at work. If you're dealing with an active water damage situation, they're worth calling first.
Can they help with mould problems, not just carpet cleaning?+
Reviews suggest mould remediation is a core part of what they do, not a side service. One reviewer described a rental unit with stage 3 mould causing ongoing illness, and credited Magic Carpet Cleaning with resolving it thoroughly — including coordinating directly with the real estate agent. They provide detailed written reports after mould jobs, which can be important for rental or insurance documentation.
What surfaces and items do they clean beyond carpets?+
Based on actual jobs described in reviews, they've cleaned couches, curtains and blinds, tile floors, rugs, upholstery in commercial practice rooms, and even yacht furnishings at their Garbutt premises. Several customers booked carpet cleaning alongside curtain or upholstery cleaning in the same visit. If you have an unusual item or surface, it's worth calling to ask — they seem to take on jobs other cleaning businesses decline.
Who will I deal with when I contact them?+
Andrea is named in multiple reviews as the main contact for booking, coordination, and handling questions — particularly on complex or insurance-related jobs. Technicians Ben and Jay are mentioned by name for on-site work: Ben frequently for carpet and curtain jobs, Jay for emergency water damage callouts. Reviews consistently describe the team as communicative and easy to deal with from first contact through to job completion.
Are they suitable for rental property and bond clean situations?+
Several reviewers specifically mention using them for rental and bond-related cleaning, including one case where Andrea coordinated directly with a real estate agent on behalf of the tenant. They issue detailed reports after mould and remediation work, which can support bond disputes or insurance claims. If you're a tenant or property manager dealing with a mould or flood issue in a rental, their experience with the real estate coordination side appears to be a practical advantage.