Andersens Townsville
Stacey brings the samples to you — multiple customers chose Andersens after she quoted at home and skipped the showroom entirely.
The business does flooring and window coverings together, which is genuinely useful for homeowners fitting out a new build or doing a full renovation. A small number of reviews — three out of 25 — describe feeling dismissed or poorly served in-store rather than via the in-home route, so if you're planning to browse the showroom first, it may be worth calling ahead or requesting the home-measure service directly. Ask about RACQ discounts at quote time and confirm product availability before committing to a timeline.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 328 curtains & blindss in Townsville
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Andersens Townsville
Andersens Townsville handles the full spectrum of floor coverings — vinyl, hybrid, laminate, and carpet — as well as curtains and shutters, making them one of the more complete interior finish providers in the Townsville area. Stacey leads the in-home quoting side of the business, bringing samples directly to customers to avoid an unnecessary showroom trip, and reviews consistently credit her with clear, pressure-free advice that steers people toward the right product rather than the priciest one. On the installation side, Ben is repeatedly named for carpet and flooring work done to a high finish, while Clinton is credited for a standout vinyl install. The team has handled everything from single-room carpet replacements to full-house flooring transformations and commercial showroom fit-outs, suggesting genuine flexibility across job scale. Andrew (noted as owner or principal) is praised specifically for seamless communication and high-standard installs, and the business has RACQ member pricing available — a practical detail worth noting at quote time. One review is worth highlighting for a different reason: when a customer arrived with a flooring brief that didn't suit their wet area, the team redirected them to the right external contacts rather than taking the job — a sign of honest trade practice that stands out.
Best for: full-house flooring fit-outs combining carpet and vinyl, new home builds requiring flooring and window coverings in one engagement, and homeowners who want in-home product selection without a showroom visit.
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Claim This Profile — Free →Common questions about Andersens Townsville
Does Andersens Townsville offer in-home quotes?+
Yes — and this appears to be one of the more popular ways customers engage with them. Stacey is the team member most often mentioned for in-home visits, bringing samples directly to the customer so product choices can be made in the actual space. Multiple reviews note this saved them a trip to the showroom entirely. It's worth requesting this service when you call, particularly if you're comparing multiple floor coverings for the same space.
What types of flooring does Andersens Townsville install?+
Reviews reference vinyl, hybrid, laminate, and carpet installations across a range of home types — single rooms, full houses, staircases, and commercial showrooms. They also supply and install curtains and plantation shutters, making them a practical single-point contact for homeowners fitting out a new build or renovating multiple rooms at once. One customer noted they successfully laid laminate flooring over existing tiles, so it's worth raising your specific situation during the quote.
How does Andersens Townsville's pricing compare to other quotes?+
Several customers mention getting multiple quotes before choosing Andersens, with at least one review stating theirs was the most competitive of four. Reviews also flag that they don't push customers toward more expensive products, which suggests the quoting process is straightforward. If you're an RACQ member, at least one customer review confirms a discount is available — ask about this when requesting your quote.
Who carries out the installations at Andersens Townsville?+
Ben is the installer most frequently named in reviews, specifically for carpet and vinyl work, with multiple customers praising the quality of his finish. Clinton is also named for a vinyl installation. Andrew, who appears to be the owner or principal, is praised for overseeing seamless project communication. Reviews consistently describe installers as courteous, tidy, and attentive to detail, with a commercial fit-out completed ahead of the quoted timeframe.
Are there any concerns raised in customer reviews?+
Three reviews out of 25 describe less positive in-store experiences, with customers feeling dismissed or told products weren't available without much follow-through. These experiences seem tied to walk-in showroom visits rather than the in-home service model. If you're planning to browse in person without a prior appointment, it may be worth calling ahead. The majority of detailed reviews — particularly those involving Stacey's quoting process and the named installers — are strongly positive.