Townsville Carpet Court
Several long-term customers say they stopped getting competing quotes — Phil and the team keep earning the repeat business.
The team's consistency across the full job (sales advice, scheduling flexibility, and installation quality) is what keeps customers coming back; Dave's installation workmanship gets a specific callout for being impeccable. Pricing is genuinely competitive for Townsville, though a handful of customers note it isn't always the absolute cheapest — worth getting a quote and comparing on total value including the removal of old flooring, which is included.
Their work
What it's like working with them
Based on a sample of Google reviews (47 total)
“Matt and Tina were great”
“ordered and paid for our carpet which will be laid within 2 days”
What they help with
Based on what their customers hired them for
How they stack up
Context from 328 curtains & blindss in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Townsville Carpet Court
Phil, Matt, and Tina are the names that come up repeatedly across customer reviews — Phil handling sales and quoting, Matt leading supply and fit-out jobs, and the team collectively praised for reading rooms quickly and matching products to budgets without pushing unnecessary upgrades. The core specialty is carpet supply and installation for residential homes, with the team routinely managing multi-room jobs including bedroom recarpets and living area vinyl plank or vinyl sheet flooring in a single visit — old carpet removal and disposal is included in the price, which several customers flagged as a genuine differentiator. Beyond carpet, the showroom carries laminate, floating floors in various wood finishes, and vinyl plank, giving homeowners a single-stop comparison rather than a trip to multiple suppliers. Turnaround is a genuine strength: multiple customers note jobs being scheduled and completed within two days of purchase, and the team has accommodated specific installation date requests around school terms, renovations, and tenant changeovers. Price feedback is mixed but consistently honest — some customers describe them as the cheapest in Townsville while one notes they're not the cheapest but considers the service worth the premium, suggesting fair rather than budget pricing. This business suits homeowners who want someone they can trust across multiple jobs — several reviewers explicitly say they no longer bother getting competing quotes.
Best for: multi-room residential recarpeting with old carpet removal included, homeowners wanting fast turnaround on a firm installation date, and buyers comparing carpet against vinyl plank or laminate in a single showroom visit.
Location
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Claim This Profile — Free →Common questions about Townsville Carpet Court
How quickly can Townsville Carpet Court schedule an installation after purchase?+
Based on multiple customer reviews, installation is often scheduled within two days of purchase. Several customers also mention that the team was willing to work around a specific date they needed — including tight timelines for new rooms and rental properties. If you have a deadline, it's worth raising it upfront when you visit the store, as this seems to be something the team actively accommodates.
Does Townsville Carpet Court include removal of old carpet in the price?+
Yes — at least one customer explicitly confirms that pulling up and removing old carpet was included in the quoted price. This is worth confirming for your specific job, but it appears to be standard practice rather than an add-on. Customers who have done multi-room jobs note the overall price was fair once this was factored in.
What flooring types does the store carry beyond carpet?+
The showroom stocks laminate flooring, floating floors in a range of wood finishes, and vinyl plank flooring (formerly called lino). One customer noted that these hard-floor options can actually be more expensive than carpet, so it's useful to compare in-store with guidance from staff. The team has been praised for their product knowledge across all these categories, not just carpet.
Who are the key staff members and what are they known for?+
Phil is mentioned most frequently in reviews and handles sales, quoting, and customer relationships — several long-term customers credit him specifically for fair pricing and consistent service across multiple homes. Matt and Tina are praised for responsiveness and getting urgent jobs organised quickly. Dave is called out by name for the quality of his installation workmanship, with one customer describing his work as impeccable.
Is Townsville Carpet Court suitable for ongoing work across multiple properties?+
This is one of the clearest patterns in the reviews — a number of customers mention using the business repeatedly across several homes or over many years, and several say they no longer get competing quotes because the pricing and service have been reliable. If you're a landlord, builder, or homeowner with multiple properties, the consistent repeat-customer feedback suggests this is a team worth establishing a relationship with rather than using once.