Lollo & Allan Electrical & Sound Masking
On-site in 20 minutes for an urgent job when every other electrician had gone quiet.
The clearest pattern in the 6 reviews analysed is a split between customers who praise fast mobilisation and genuine care, and two customers who experienced serious communication breakdowns — one waited over two weeks for a quote that never came, another reported unresolved workmanship concerns. Those two negative accounts represent a meaningful share of the small sample, so it's worth having a direct conversation upfront: confirm they can actually handle your specific job type before committing, get a timeframe for the quote in writing, and clarify what their process is if something needs rectifying after the work is done. If they respond promptly and clearly to your first inquiry, that itself is a useful signal about how the job will run.
Their work
What it's like working with them
Based on a sample of Google reviews (7 total)
“genuinely cares, not just about the quality of their work”
What they help with
Based on what their customers hired them for
How they stack up
Context from 345 electricians in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Lollo & Allan Electrical & Sound Masking
Lollo & Allan bring an interesting dual focus to electrical work — the 'Sound Masking' in their name signals they operate in a niche beyond standard residential wiring, covering audio and acoustic installations alongside conventional electrical jobs. They're a registered company, GST-registered, and have been trading for roughly eleven years, which puts them in the category of an established local operator rather than a sole trader picking up weekend work. Where they appear to genuinely stand out is emergency responsiveness — one customer had a contractor on-site within 20 minutes when others hadn't bothered to reply at all, suggesting they can mobilise quickly for urgent jobs. Reviews also describe the team as 'genuine,' citing a willingness to go beyond the minimum scope of a job, which tends to matter most on messy or complex residential fixes rather than straightforward switchboard swaps. Based in Garbutt, they're well-positioned for industrial and suburban Townsville jobs, and the sound masking specialty makes them a potential single-call option for commercial fitouts needing both electrical and acoustic work. No individual technicians are named in the reviews, so it's worth asking who'll be attending your job when you call.
Best for: urgent electrical faults needing fast on-site response, commercial fitouts requiring integrated electrical and sound masking installation, and Townsville-area jobs where a company entity rather than a sole trader is preferred.
Location
Often needed together
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Claim This Profile — Free →Common questions about Lollo & Allan Electrical & Sound Masking
Does Lollo & Allan Electrical handle emergency callouts?+
At least one customer review specifically mentions a contractor arriving on-site within 20 minutes for an urgent job over the Christmas period, when other electricians had failed to respond at all. This suggests they can mobilise quickly for emergencies, particularly in the Garbutt and greater Townsville area. That said, with a small review sample, it's not possible to say whether fast response is guaranteed or was specific to that situation. Call directly and ask about their current availability and callout process before assuming same-day access.
What areas around Townsville does Lollo & Allan cover?+
The business is based in Garbutt, which is a central suburb close to industrial and commercial precincts in Townsville. Reviews don't specify exactly which suburbs they travel to, and no service radius is listed publicly. Given their commercial and sound masking focus, they likely service broader Townsville and possibly nearby regional areas, but confirm your location with them when you call — especially if you're outside the city proper.
What's different about Lollo & Allan compared to a standard electrician?+
The 'Sound Masking' component of their business name is a genuine differentiator — sound masking is a specialist acoustic technology used in commercial offices, healthcare settings, and open-plan workplaces to reduce speech intelligibility and ambient noise. This means they can handle integrated electrical and acoustic fitouts that a standard residential electrician wouldn't touch. If you need only straightforward domestic electrical work, they can handle that too, but their dual capability makes them particularly relevant for commercial clients or property managers dealing with both electrical and audio-acoustic requirements in one project.
How do customers describe Lollo & Allan's communication?+
The reviews paint a mixed picture here. Several customers describe the team as professional and genuinely attentive, while two separate reviews raise concerns about follow-through — one customer waited over two weeks for a quote on a hot water system replacement and was never proactively informed the business couldn't do the job. With only 7 total reviews to draw from, it's hard to know whether this reflects a recurring pattern or a pressure period (one incident occurred post-flood when demand was high). The practical advice: when you first make contact, ask for a specific timeframe on the quote and confirm they can actually scope your job type before you wait on a response.
Is Lollo & Allan a licensed and registered electrical business?+
Yes — the business operates as a registered company entity (not a sole trader) and is GST-registered, which indicates it's operating at a scale that requires formal registration. They've been active for approximately 11 years. For verification of their electrical contractor licence, you can check the Queensland Electrical Safety Office register directly, which is the authoritative source for licensed electricians in QLD. Always confirm a licence is current before work begins, regardless of which electrician you hire.