NQ Electrical Townsville
Michael takes emergency calls personally — one customer got 45 minutes of free phone troubleshooting during a storm.
That's the kind of detail that separates a well-run company from one where the owner is just a name on a van. Across jobs ranging from solar installs and EV chargers to storm-damage checks and switchboard upgrades, customers consistently mention punctuality, tidy workmanship, and pricing that held up against competing quotes. One reviewer noted the job felt expensive, but that's a single voice across 25 total reviews — not a pattern. With 25 reviews over roughly eight years, the sample is modest but coherent: no recurring complaints, no red flags, and a trajectory that has stayed flat at near-perfect scores rather than declining.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“sent someone out the next day when everyone else said the following week”
What they help with
Based on what their customers hired them for
How they stack up
Context from 345 electricians in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About NQ Electrical Townsville
Michael leads NQ Electrical and is the name customers mention most often — he's praised specifically for going 45 minutes on the phone walking a stressed homeowner through storm-related troubleshooting at no charge, and for rapid fault diagnosis that resolved one job in minutes. The business covers a broad residential scope: switchboard upgrades, LED downlight conversions, smoke alarm compliance, solar system installs, EV charger installs, cooktop replacements, and storm-damage safety checks — making them a genuine all-rounder rather than a narrow specialist. Kylie handles the admin and communications side, and reviews call her out by name for going above and beyond — particularly useful if you won't be at the property when work is carried out, as she keeps remote owners in the loop throughout. Pricing feedback across multiple reviews suggests they come in competitively against other quotes, which is worth knowing for larger jobs like switchboard upgrades where three-quote comparisons are common. Reviews suggest they're equally comfortable with urgent callouts — sending someone next-day when others quoted the following week — and with planned jobs like solar installations and motorhome electrical work. With around 22 years in operation and GST registration as a company entity, they're a structured business rather than a sole trader, meaning apprentices work alongside experienced tradespeople on-site.
Best for: urgent residential electrical callouts where speed matters, homeowners comparing quotes on larger jobs like switchboard upgrades or solar installs, and landlords or remote property owners who need strong communication when they can't be on-site.
Location
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Claim This Profile — Free →Common questions about NQ Electrical Townsville
Does NQ Electrical handle emergency or urgent callouts?+
Reviews suggest yes — one customer needed help urgently and NQ Electrical sent someone the next day when other electricians quoted the following week. During a storm event, Michael spent 45 minutes on the phone guiding a homeowner through safety troubleshooting at no charge rather than waiting for a scheduled visit. If you have an urgent situation, it's worth calling directly to explain the circumstances rather than booking online.
Who will actually show up to do the work?+
Michael appears to be the lead electrician and is named directly in multiple reviews for fault-finding and hands-on work. Reviews also mention tradespeople and apprentices attending larger jobs like switchboard upgrades. Kylie manages admin, quoting, and communication — particularly useful if you're a landlord or won't be present at the property during the job.
How does NQ Electrical's pricing compare to other electricians?+
Several customers specifically mention getting multiple quotes and choosing NQ Electrical as the best value — one noted they were the best of three quotes for a switchboard upgrade with everything included in the price. One reviewer did describe the job as feeling expensive, so pricing will vary by job type. For larger or more complex work, it's worth requesting an itemised quote so you can compare like-for-like.
What kinds of jobs does NQ Electrical take on?+
Based on reviews, they handle a wide range of residential electrical work: switchboard upgrades, LED downlight and smoke alarm upgrades, solar system installs, EV charger installs, cooktop replacements, ceiling fan work, and storm-damage safety inspections. They've also done electrical work on a motorhome, suggesting they're open to non-standard residential jobs. If you have something outside the typical scope, it's worth a call to check.
What areas around Townsville does NQ Electrical service?+
The business is based in Mount St John, which puts them centrally placed for greater Townsville. Reviews don't specify exact service boundaries, so if you're in an outer suburb or rural area, confirm with them directly whether they'll travel to your location and whether a callout fee applies.