Townsville Steel & Wire
Staff have helped customers interpret building plans on the spot to make sure they walk out with exactly the right steel.
The clearest practical advantage reviewers describe is the combination of specialty stock and cut-to-size capability: customers routinely turn up here after larger suppliers have run out, and leave with materials already cut to spec. One reviewer flagged a $46 cutting fee on a 24-cut order, so if you're bringing a large cut list, it's worth asking about cutting charges upfront — though the same reviewer said they'd return.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“Greg and Nicole are very friendly and the service is outstanding”
“Pre ordered and had them cut ready to pick up in a short time”
“They stock strange sizes that are usually hard to find”
What they help with
Based on what their customers hired them for
How they stack up
Context from 320 fencings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Townsville Steel & Wire
Greg and Nicole run this Garbutt-based steel and wire supplier, and their names come up repeatedly in reviews — Greg for hands-on advice and knowledgeable guidance on materials, Nicole for friendly, efficient service at the counter. This is a specialist trade supplier, not a general hardware store: customers specifically call out galvanised steel tubing, box section, and unusual sizes that mainstream retailers like Bunnings don't stock. The cut-to-size service is a genuine differentiator — reviewers mention pre-ordering and arriving to find materials already cut and ready to load into the ute. Staff have gone as far as interpreting building plans to help customers order the right product and customisation, which makes them a practical resource for DIYers and small builders who need a second opinion. With around 16 years in the Townsville market, they've become the fallback supplier when larger distributors run out of stock, which speaks to the depth of their inventory rather than just their service style.
Best for: sourcing specialty or hard-to-find steel sizes, getting materials pre-cut to spec for pickup, fencing and structural steel projects where big-box hardware stores fall short, and DIYers who want trade-level advice without needing to know all the technical terminology upfront.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Townsville Steel & Wire
What types of steel products does Townsville Steel & Wire stock?+
Reviews point to galvanised steel tubing and box section as core stock lines, with customers specifically noting they carry unusual or hard-to-find sizes that aren't available at Bunnings or other major hardware retailers. The business name also points to wire products. If you're after a specific size or profile, it's worth calling ahead, though multiple reviewers say they've been pleasantly surprised by what's on the shelf.
Do they offer a cut-to-size service?+
Yes, and it's one of the most mentioned features across reviews. Customers describe pre-ordering and arriving to find materials already cut and ready to load. One reviewer noted a $46 cutting fee for 24 cuts on a large order, so if you're bringing a substantial cut list, ask about cutting charges when you call ahead — the fee per cut on smaller orders isn't specified in reviews.
Who runs the business and what are they good at?+
Greg and Nicole are the owners and both come up by name in multiple reviews. Greg is praised for knowledgeable advice and what reviewers describe as 'learnt' or experienced guidance on materials. Nicole is noted for friendly, efficient service. Staff overall are described as going the extra mile, including helping customers interpret building plans to make sure they order the right product.
Is this business suitable for both DIYers and trades?+
Based on reviews, yes — customers range from people building fences at home to tradespeople and small businesses buying regularly. One reviewer mentions a 10-year working relationship for their business, and another describes staff being 'friendly and professional to the amateur customer.' The cut-to-size service and willingness to help interpret plans makes it accessible even if you don't have a strong steel background.
How do their prices compare to larger suppliers?+
Reviews generally describe pricing as competitive or 'great,' with one customer specifically saying products are 'superior to anything you find at hammer barn.' One reviewer noted their standard lengths were $2 more per length than their usual supplier, which they flagged alongside a cutting fee — though they still said they'd return. For most customers, the combination of stock availability and service seems to outweigh any marginal price difference.