Narellan Pools Townsville
Graham, Jimmy, and Renee each own a distinct role — and customers say it's why the build runs itself.
From the 50 reviews we analysed, three distinct roles keep appearing: Graham for client communication and design advice, Jimmy for on-site scheduling and daily progress updates, and Renee for office coordination and material selections. That division of responsibility seems to be why so many customers report never needing to chase anyone for an update. One reviewer noted that Day 1 of their install felt disorganised compared to a prior Narellan experience on the Gold Coast, but acknowledged the team recovered well and the finished product was excellent — it's the only meaningful service blip in the sample. If you're managing the build remotely, working around other contractors, or just want to avoid the communication black holes that plague pool projects in regional QLD, asking Graham upfront how he structures his update cadence is a smart first conversation.
Their work
What it's like working with them
Based on a sample of Google reviews (88 total)
“Renee in the office was also really good to deal with”
What they help with
Based on what their customers hired them for
How they stack up
Context from 271 pool builders in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Narellan Pools Townsville
Graham Coyle leads the Townsville franchise of Narellan Pools, a fibreglass pool specialist, and the reviews make clear he personally handles sales consultations, site design advice, and client communication from first quote through to handover — not just a sales handoff. Foreman Jimmy oversees on-site construction and is praised repeatedly for proactive daily updates, meaning clients working remotely or managing other trades rarely need to chase progress. Office manager Renee handles scheduling, tile selections, and ongoing admin queries, and customers single her out for being genuinely easy to reach and accommodating with last-minute changes. The team's portfolio spans standard residential installs (Symphony 6, 7, 8, 9; Serene 6; Astoria; Grandeur 7) through to technically complex jobs — an above-ground lap pool on Magnetic Island with challenging logistics, and a battle-axe block with restricted crane access — suggesting they're comfortable with non-standard sites that simpler operators might decline. Multiple reviewers note the build came in ahead of schedule, and several mention the entire pool shell was in the ground within a week, which is unusually fast for North Queensland conditions. They coordinate seamlessly with other trades — tilers, fencers, concreters — and several customers explicitly credit them for making multi-contractor renovations run without friction.
Best for: new fibreglass pool builds on challenging or restricted-access sites, homeowners managing builds remotely who need proactive communication without chasing, multi-trade backyard renovations requiring tight scheduling coordination, and families wanting a named point of contact at every stage from design to swimming.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Narellan Pools Townsville
What pool models does Narellan Pools Townsville install?+
Customers mention a wide range of Narellan fibreglass shapes across reviews: the Symphony 6, 7, 8, and 9 are the most commonly installed, with the Serene 6, Astoria, Grandeur 7, and Neptune Spa also appearing. The team can pair pools with spa additions, and they guide clients through design choices during the initial consultation with Graham. If you have a preferred model or size in mind, Graham can advise on what suits your block dimensions and access conditions.
How long does a typical pool build take with this team?+
Multiple reviewers report the pool shell going in within a week of excavation starting, with the full project — including tiling, fencing, and concreting — typically wrapping within the timeframe quoted. Several customers specifically mention finishing ahead of schedule, including one who had the pool complete just before Christmas. The timeline will depend on your site's access and any additional scope like travertine tiling or custom coping, so ask Graham for a stage-by-stage schedule at your quote appointment.
Who will I be dealing with during the build process?+
Graham Coyle manages the client relationship from first quote through to handover and stays personally reachable throughout — reviewers consistently mention he answers questions during and after business hours. Foreman Jimmy oversees on-site work and proactively contacts clients daily with progress updates, which multiple reviewers say meant they never had to chase anyone for news. Renee handles office coordination including scheduling, tile selections, and payment queries. Together the three form the primary contact points customers reference across five years of reviews.
Can Narellan Pools Townsville handle difficult or restricted-access properties?+
Yes — reviews document successful installs on Magnetic Island (requiring barge logistics), a battle-axe block with crane access constraints, and properties where other contractors were managing simultaneous renovations. Graham is specifically praised for scoping access challenges before construction begins and adjusting the delivery plan accordingly. If your block has unusual access, describe it in detail when you contact them for a quote so they can plan the crane and delivery sequence properly.
Does Narellan Pools Townsville coordinate with other trades like tilers and landscapers?+
Several reviewers mention the team worked seamlessly alongside other contractors during wider outdoor renovations, including situations where paving, fencing, and landscaping were happening concurrently. Graham is credited with scheduling pool installation stages to avoid clashing with other trades on site. If you're planning a broader backyard project, it's worth telling Graham at the quoting stage so he can sequence the pool build to fit around your other contractors.