Twin Cities Pool Supplies
One of the few Brisbane pool shops open Sundays, with parts other stores don't carry and loan equipment during warranty repairs.
The shop's genuine strengths are real: specific parts others don't carry, Sunday trading, loan equipment during warranty repairs, and knowledgeable advice when the interaction goes well. However, roughly a third of the sample reviews describe the same pattern: staff who become dismissive after a sale is made, abrupt phone manner, or blame shifted to the customer when a service complaint is raised — and this pattern appears in both older and more recent reviews. Given this inconsistency, it's worth calling ahead to ask specifically about your job type and gauging the response before booking a home visit; customers who've had positive experiences consistently describe quick, practical help, while those who had problems often describe the frustration of not being able to get follow-up. If you're buying parts off the shelf, the odds are in your favour — the in-store technical knowledge is frequently praised. For ongoing service contracts or warranty support, go in with your expectations clearly documented.
Their work
What it's like working with them
Based on a sample of Google reviews (69 total)
“left the area clean and tidy after completion”
“carries a reasonable range of spares that you might not find at your other pool shops”
What they help with
Based on what their customers hired them for
How they stack up
Context from 244 pool maintenances in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Twin Cities Pool Supplies
Gary runs the day-to-day at this West End pool shop and handles on-site work including chlorinator servicing, pool cleaner repairs, and water chemistry diagnostics — reviewers specifically name him for pool tune-ups that got cleaners working properly again. The business covers the full equipment replacement cycle: chlorinators, sand filters, pumps, and robotic cleaners are all stocked and installed, with a loan chlorinator offered while warranty repairs are being processed — a practical detail that separates them from shops that just hand items back to the manufacturer. As a partnership operating for roughly 26 years, they carry parts that other Brisbane pool shops often don't stock, particularly for older or less common equipment models, which makes them genuinely useful for homeowners stuck on a specific part. Sunday trading hours set them apart from most competitors in the area, which has drawn positive mentions from customers who needed same-week help. Installation teams have been noted for leaving the work area clean after filter and chlorinator jobs, and the shop stocks anti-foam, stabilisers, and specialty spa supplies alongside the main equipment range.
Best for: sourcing hard-to-find pool equipment parts, chlorinator and sand filter installations where a single-visit job is needed, and Sunday pool emergencies when other shops are closed.
Location
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Claim This Profile — Free →Common questions about Twin Cities Pool Supplies
What pool equipment does Twin Cities Pool Supplies install?+
Reviewers mention chlorinators, sand filters, and pool pumps as the most common installation jobs. The shop also sells and repairs robotic pool cleaners including models like the Zodiac Duo-X. For chlorinator warranty repairs, at least one customer mentions receiving a loan unit while their own was being processed — a useful buffer if your pool needs to stay running.
Do they carry spare parts for older or less common pool equipment?+
Several reviewers specifically call out their parts range as broader than other local pool shops, with one noting they carry 'spares you might not find at your other pool shops.' This appears to be a genuine point of difference for homeowners dealing with older equipment or less mainstream brands. It's worth calling ahead with your model number to confirm availability before making a trip.
Are they open on weekends?+
At least one reviewer specifically praises them for being 'one of the only pool shops open on a Sunday,' and describes getting solid advice and leaving with everything needed for a pump installation in a single visit. Weekend availability has been a practical draw for customers who can't visit during the week. Confirm current trading hours directly as these can change.
What do customers say about their pricing?+
Pricing feedback is mixed. Several reviewers describe good value on supplies and competitive prices, while others have raised concerns about being charged above-market rates on specific products — one long-term customer details paying $185 for a spa filter cartridge they later found available for $125 elsewhere. A small number of reviews also describe being invoiced for services they say weren't completed. It's worth getting a written quote before authorising work, particularly for service visits.
How do they handle complaints or warranty issues?+
This is the area where reviews diverge most. Some customers describe smooth warranty handling — including a loan chlorinator supplied during repairs. Others, however, describe difficulty getting follow-up, blame being attributed to the customer when equipment failed, and staff becoming unresponsive or dismissive after a complaint was raised. If you're booking a service that might involve warranty or follow-up visits, it's worth confirming the process in writing before work begins.