Emperor Roofing & Plumbing
Riley and his named crew are called out by customers for returning to finish phased reroofs and sending photos when the job's done.
Riley Parker appears by name in the majority of reviews as the person running jobs on the ground, and crew members Nick, Jack, Jarrod, and coordinator Jade each draw specific praise, which suggests the team is stable rather than rotating casuals. The 24 reviews analysed span 37 months and recent reviews are trending slightly higher than earlier ones, which is worth noting. With only 25 total Google reviews, the sample is modest — enough to establish a consistent pattern but not large enough to be definitive, so asking for references from comparable jobs (full reroof on a highset home, for instance) is a reasonable step before committing to a significant project.
What it's like working with them
Based on a sample of Google reviews (25 total)
“very easy to communicate via sms and very competitively priced”
“they came as promised and completed the roof job on time”
“the quote was extremely reasonable and competitive”
What they help with
Based on what their customers hired them for
How they stack up
Context from 353 roofings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Emperor Roofing & Plumbing
Riley Parker leads this Kirwan-based sole trader operation, handling full reroofs, gutter replacements, downpipes, and plumbing — a combined trade offering that makes them useful when a roof job uncovers drainage or pipe issues underneath. Riley's name appears across the majority of reviews and customers consistently credit him with keeping communication tight throughout projects, including SMS updates and prompt answers to questions mid-job. Named crew members Nick, Jack, and Jarrod each draw praise for punctuality and cleanup discipline specifically, with one customer noting Nick and his crew returned months later to complete a split-stage reroof on the other half of a home — suggesting they manage phased projects rather than rushing single-visit finishes. Jade is called out separately for office-side coordination, which points to some back-end administrative support even within a sole trader structure. The work pattern across reviews skews heavily residential — highset homes, townhouses, and standard suburban reroofs — with several customers mentioning skylight replacements, insulation installs, and gutter guard fitting alongside the core roof work. Response speed is a practical strength: one customer reports calling on a Wednesday and having the leak fixed by Friday, which matters in Townsville's wet season.
Best for: full residential reroofs on highset or suburban homes, phased or staged roofing projects, jobs combining roof replacement with new guttering or plumbing works, and homeowners in Townsville needing wet-season leak repairs within a short turnaround.
Location
Often needed together
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Claim This Profile — Free →Common questions about Emperor Roofing & Plumbing
What does a typical Emperor Roofing & Plumbing job look like from quote to completion?+
Based on multiple reviews, Riley provides a quote, keeps customers updated throughout via SMS, and the crew — typically including named members like Nick, Jack, or Jarrod — arrives on the agreed date. Several customers mention phased projects where the team returned to complete second stages, suggesting they handle split-timeline jobs. After completion, sending photos of the finished roof is mentioned by at least one customer as part of the handover. The process appears well-organised for residential reroofs rather than quick patch jobs.
How quickly can Emperor Roofing & Plumbing respond to a roof leak?+
One customer specifically noted calling on a Wednesday and having the leak repaired by Friday, which suggests same-week turnaround is possible for urgent repairs. That said, availability will depend on how booked out the crew is — given they're a sole trader operation, scheduling can fluctuate. If you're dealing with an active leak during wet season, it's worth calling directly and asking about their current lead time rather than relying solely on an online quote request. The Townsville wet season context appears well understood by the team based on customer comments.
Does Emperor Roofing & Plumbing handle anything beyond the roof itself?+
Yes — reviews mention gutters, downpipes, gutter guards, skylight replacement, and roof insulation installs alongside core reroof work. They also carry a plumbing licence, which means they can address drainage or pipe issues that sometimes surface during a roof job without needing to bring in a separate trade. This combined offering is one of the more practical aspects of the business for homeowners doing whole-of-roof upgrades. If your job involves any of these extras, it's worth confirming pricing and scope upfront as a package.
What do customers say about Emperor Roofing's pricing?+
Pricing consistently comes up as a positive across the reviews — multiple customers describe the quotes as competitive or reasonable, and several note it was an important factor in their decision. One customer specifically mentioned the price was higher than expected but found quality concerns, while the majority describe fair value for completed work. Getting two or three quotes is always sensible for a full reroof, but based on the pattern across 24 reviews, Emperor Roofing appears to price competitively within the Townsville market rather than at a premium.
Is Emperor Roofing & Plumbing suitable for a highset or older-style Queensland home?+
Several reviews specifically mention highset homes and townhouses, so they're familiar with the roof profiles common in the Townsville and Kirwan area. One customer had a complete new roof installed on a highset home and praised the team's efficiency and cleanup. Roof extensions and insulation installs are also mentioned, which suggests they can work with more complex jobs beyond a straight colorbond swap. If your home has any unusual features — heritage elements, steep pitch, or existing skylights — raise these at the quote stage to make sure scope is clear.