Top To Bottom Cleaning Services & Co
Named cleaners like Julie, Caitlin and Amanda get years of repeat praise from long-term customers.
The strongest pattern is consistency from named cleaners: Julie, Caitlin, Amanda, Teesh and others each appear again and again, usually for the same customer over months or years. That suggests the company assigns regulars rather than rotating random staff. Reviewers keep saying the house is sparkling, smells fresh and little touches get noticed: toilet paper folded, blankets straightened, shoes arranged. The pushback appears in seven reviews, all about scheduling churn, substitute cleaners not matching the usual standard and poor notice when a clean is cancelled. That's about 14% of the sample, so it's not rare. If you need a strict time slot or the same cleaner every visit, spell that out before booking and confirm late the day before. For most people here, the named cleaner relationship is worth far more than the occasional reschedule.
Their work
What it's like working with them
Based on a sample of Google reviews (196 total)
“Julie has been fantastic!”
“the house always looks spotless afterwards”
“Communication is amazing, both between the manager and worker and customer”
“arrived right on time and got straight into it”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Top To Bottom Cleaning Services & Co
This is a Wodonga cleaning company where the same named cleaners keep turning up in review after review. Julie gets called personable, efficient and incredibly thorough. Caitlin is the one who takes extra tasks in her stride. Amanda handles the deep cleans and dog-friendly households. Teesh, Lyndsey, Chris, Carmel, Ebony, Jo, Emily and Courtney all get specific praise too. That tells you jobs are allocated to a consistent team, not whoever answers the phone. Several customers have been with them for years, some for a fortnightly or weekly clean, so the business can hold long-term relationships. A few reviews mention rebooking after other cleaners let them down or after a property sale. There are a couple of strong complaints about scheduling slip-ups and fill-in cleaners not matching the regular standard. Most people, though, talk about coming home to a house that looks and smells spotless.
Best for: regular weekly or fortnightly home cleaning with a named cleaner you can build a routine around, deep cleans before selling or moving in, and commercial or NDIS cleaning where responsive office communication matters.
Location
Often needed together
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Claim This Profile — Free →Common questions about Top To Bottom Cleaning Services & Co
Do they send the same cleaner each visit?+
Most long-term customers mention a regular cleaner by name, such as Julie, Caitlin, Amanda or Teesh. If having the same person matters, ask to be matched with a specific cleaner when you book. A few reviews mention fill-in cleaners when the regular is away.
What cleaning services do they offer?+
Reviews mention regular fortnightly or weekly house cleans, deep cleans for bathrooms, ovens and windows, end-of-lease cleans for property sales, and garage cleans. They also do commercial cleaning and accept NDIS clients.
How responsive is the office?+
Many reviewers say communication is easy and the management team responds quickly. One review mentions booking a clean within a day of asking. A few others describe cancellations with short notice, so confirm your booking the day before.
Are they reliable with scheduled times?+
Most reviews say cleaners arrive on time and stick to a regular routine. Some customers have had their schedule changed or a clean cancelled at short notice, so if you need a fixed slot, make that clear when booking.
Do they do one-off or ad hoc cleans?+
Yes. Several customers use them for occasional deep cleans or pre-sale property cleans. One reviewer mentioned weekend rates being reasonable and communication about booking times being clear.