Slades Appliance Service
Diagnoses most appliance issues over the phone first, with Andrew arriving with correct parts on the first visit.
From 36 Google reviewsMultiple customers highlight receiving free troubleshooting advice over the phone, with paid visits only recommended when necessary. The one negative review mentions ongoing issues with a fridge repair, but this appears to be an isolated case among otherwise consistently positive feedback about their diagnostic skills and honest approach.
Their work
What it's like working with them
Based on a sample of recent customer reviews (36 total)
“John's expertise with the Liebherr fridge and IceMaker was immediately obvious”
“honest opinions and multiple options that had my best interests at heart”
What they help with
Based on what their customers hired them for
How they stack up
Context from 30 appliance repairs in Adelaide
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Slades Appliance Service
This Flagstaff Hill appliance repair service is run by John and Andrew, with customers consistently highlighting their diagnostic expertise over the phone before even booking a visit. Andrew handles most on-site repairs and is repeatedly praised for arriving with the correct parts after asking the right questions upfront, avoiding multiple trips. John provides detailed phone consultations and can often diagnose issues like Liebherr ice maker problems without seeing the appliance. Multiple customers mention being given free troubleshooting advice over the phone first, with the technicians only booking paid visits when necessary. They specialise in sourcing hard-to-find parts for premium brands like Liebherr and Lofra that other repair services often won't touch.
Best for: phone-first diagnostics to avoid unnecessary callouts, premium appliance brands like Liebherr and Lofra that others won't service, and customers wanting honest repair-versus-replace advice.
Location
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Claim This Profile — Free →Common questions about Slades Appliance Service
Do Slades provide phone diagnostics before booking visits?+
Yes, both John and Andrew regularly diagnose appliance issues over the phone first. Multiple customers mention receiving free troubleshooting advice during initial calls, with paid visits only recommended when phone guidance isn't sufficient. John is particularly noted for diagnosing complex issues like Liebherr ice maker problems during phone consultations, allowing Andrew to arrive with the correct parts for immediate repairs.
What appliance brands does Slades specialise in?+
Reviews highlight their expertise with premium brands that other services often won't touch, particularly Liebherr refrigerators and ice makers, plus Lofra ovens. Customers specifically mention Slades successfully sourcing hard-to-find parts for these premium brands. However, they service all major appliance types including washing machines, dishwashers, dryers, and standard refrigerators from various manufacturers.
How does Slades handle pricing and quotes?+
Customers consistently praise their upfront pricing approach with no surprise charges. They provide clear cost estimates during phone consultations, and multiple reviews mention the final invoice matching exactly what was quoted initially. Several customers highlight being given repair versus replacement cost comparisons, with honest advice about which option makes most financial sense.
Who will come to repair my appliance?+
Andrew handles most on-site repairs and is repeatedly mentioned by name for his diagnostic skills and arriving prepared with correct parts. John provides initial phone consultations and diagnostics, drawing on extensive knowledge of premium appliances. Reviews consistently mention both by name, indicating this is a hands-on operation where you'll deal directly with the experienced technicians.