Go Clean Carpet Cleaning
Franchise model creates inconsistent results with some excellent cleaners and others missing entire areas like stairs.
From 19 Google reviewsWhen customers get experienced technicians like Brad or Kim, they report excellent stain removal and professional service, but several reviews detail problems with inexperienced cleaners missing entire areas like stairs or carpet edges. The franchise structure appears to create quality control issues, with management responses to complaints being particularly criticised by multiple customers.
Their work
What it's like working with them
Based on a sample of recent customer reviews (19 total)
“completely remove the paint”
“stairs had not been cleaned at all”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Go Clean Carpet Cleaning
Go Clean operates as a franchise carpet cleaning service covering Adelaide's metro area, with individual technicians working under the brand rather than as a dedicated company team. Reviews reveal a stark divide in service quality depending on which cleaner is assigned - some customers praise specific technicians like Brad and Kim for thorough stain removal and professional attitude, while others report inexperienced workers who skip areas like stairs and carpet edges. The business specialises in residential carpet cleaning, including end-of-lease cleans, stain removal services, and mattress cleaning, with pricing that's notably competitive (mentioned as $100 for four rooms). Their franchise model means service consistency varies significantly between different cleaners, and several reviews mention unclear communication about what's included in quoted services.
Best for: budget-conscious customers willing to accept variable service quality, basic carpet maintenance cleaning, and situations where specific experienced technicians like Brad can be requested.
Location
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Claim This Profile — Free →Common questions about Go Clean Carpet Cleaning
What do customers say about Go Clean's service consistency?+
Reviews show highly variable results depending on which cleaner is assigned to your job. Some technicians like Brad and Kim receive excellent feedback for thorough work and professionalism, while other cleaners have been criticised for missing areas like stairs and carpet edges. The franchise model appears to create quality control challenges, so it's worth asking specifically about the experience level of the cleaner being sent.
How effective is Go Clean at removing stains?+
When done by experienced cleaners, customers report excellent stain removal results, including waterproofing paint and old beetroot juice stains. However, some reviews mention stains remaining after cleaning, with one customer charged $25 extra for stain removal that wasn't successful. The effectiveness appears to depend heavily on which technician handles your job.
What are Go Clean's prices like compared to other carpet cleaners?+
Multiple reviews mention competitive pricing, with one customer noting four rooms for $100. However, some customers felt the low prices reflected in service quality, and there have been complaints about unclear communication regarding what's included in quotes. End-of-lease cleans are quoted at higher rates, with one customer paying $500 for a full house clean.
How does Go Clean handle customer complaints?+
Several reviews criticise the management's response to complaints, describing phone conversations as rude and unaccommodating. When problems arose with missed areas or incomplete work, customers report difficulty getting satisfactory resolutions. The company appears to defend their cleaners even when issues are evident, which has frustrated multiple customers.