Imperial Carpet & Upholstery Cleaning | Rug Cleaning
Malcolm personally removed boot polish from a light-coloured runner — and repeat customers keep rebooking him across carpet, rugs, and upholstery.
The reviews span a wide scope: bus interiors, hall runners with stubborn boot polish, multi-room residential cleans with rugs and lounges included in a single visit, and family upholstery jobs where the stakes were clearly personal. With only 11 total reviews to draw from, there isn't enough volume to speak with statistical confidence — but what's there is uniformly positive and specific enough to read as genuine. If you're hiring, it's worth asking directly whether he's available for your job size and confirming timing, since as a sole operator his schedule will have real limits.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“how our bus carpets were restored”
What they help with
Based on what their customers hired them for
How they stack up
Context from 256 carpet cleanings in Adelaide
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Imperial Carpet & Upholstery Cleaning | Rug Cleaning
Malcolm is the operator behind Imperial Carpet & Upholstery Cleaning, and reviews make clear he handles the work personally — from stripping black boot polish out of a light-coloured hall runner to deep cleaning bus interiors. That commercial-to-residential range is genuinely unusual: most carpet cleaners in this bracket work exclusively on household jobs, but Malcolm has taken on fleet vehicles and commercial upholstery as well as standard bedroom carpets and area rugs. Upholstery is a recurring theme distinct from carpet work — multiple customers specifically called out lounge suites, fabric furniture, and family heirlooms, which suggests he's equipped for fibre-sensitive jobs that a blunt extraction machine could damage. For tricky stain removal — the kind where other operators have already said no — reviews point to real results rather than the standard 'we'll see what we can do' hedge. Customers who've used him across multiple visits mention he shows up on time without needing to be chased, which matters more than it sounds when you're clearing furniture and waiting on a tradesperson. At roughly 19 years in operation, this isn't a side hustle — it's a long-running sole-operator business where the person you book is the person who does the work.
Best for: stubborn stain removal on rugs and runners, upholstery cleaning on fabric lounges and furniture, combined carpet-and-rug jobs in residential homes, and smaller commercial or vehicle interior carpet cleans.
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Claim This Profile — Free →Common questions about Imperial Carpet & Upholstery Cleaning | Rug Cleaning
Does Imperial Carpet & Upholstery Cleaning take on commercial jobs, or is it residential only?+
Malcolm has handled both — reviews specifically mention cleaning bus interiors as well as residential carpets, rugs, and lounges in the same period. He's also been called in for commercial upholstery jobs recommended by other operators in the industry. If you have a commercial or fleet job, it's worth calling to check availability and scope rather than assuming he only does household work.
What do customers say about Malcolm's pricing?+
Two reviewers in the sample specifically described his pricing as 'very reasonable' and 'good value,' including a job covering two bedrooms, six rugs, and two large linen lounges. No reviews mention sticker shock or unexpected charges. That said, pricing will vary by job size and materials, so get a quote upfront for anything large or multi-surface.
Can Malcolm remove tough or set-in stains?+
At least one reviewer specifically called out successful removal of black boot polish from a light-coloured hall runner — the kind of stain many cleaners would be cautious about. A separate reviewer praised the restoration of heavily used bus carpets. Reviews don't cover every stain type, so for particularly challenging cases it's worth describing the stain and fabric when you call to confirm he can help.
Is Imperial Carpet & Upholstery Cleaning reliable for scheduled appointments?+
Customers who have used Malcolm repeatedly mention that he's consistently on time and thorough across multiple visits. One reviewer noted ongoing use for carpet, rug, and tiled floor cleans 'over the years' with no complaints about reliability. As a sole operator, booking in advance is advisable — his schedule is unlikely to have the same flexibility as a larger team operation.
Does Malcolm clean rugs and upholstery in addition to fitted carpets?+
Yes — rugs and upholstery are both clearly within his scope based on the reviews available. Jobs mentioned include hall runners, area rugs, large linen lounges, and fabric furniture cleaned as part of family upholstery jobs. The business name specifically includes upholstery and rug cleaning, and the reviews back that up with specific examples rather than just general mentions.