Nelson Locksmiths Head Office Adelaide
Customers bring just the locks for same-day key cutting when others can't help.
From 65 Google reviewsTheir technicians like Brayden, Paul, and Simon receive strong individual praise for professional on-site work, and they handle specialized jobs others can't - including cutting keys from locks without originals and sourcing hard-to-find hardware. However, multiple customers report consistently poor phone service from female staff, including rudeness and hanging up on distressed customers, which creates a concerning pattern for a business people often call in emergency situations.
Their work
What it's like working with them
Based on a sample of recent customer reviews (65 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 29 locksmiths in Adelaide
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Nelson Locksmiths Head Office Adelaide
Nelson Locksmiths operates from their main facility in Broadview with a showroom and workshop setup that customers describe as immaculate. They handle both residential lockouts and commercial security systems, with technicians like Brayden, Paul, and Simon earning individual praise for specific skills. The business offers emergency callouts but charges a $129 callout fee for Sunday services, and they maintain specialized equipment for cutting keys from locks without originals. Several reviews mention their ability to source hard-to-find keys and locks, including special access keys for industrial plant areas and matching hardware for older homes. They've consolidated operations to focus on their Broadview head office after closing other locations.
Best for: specialized key cutting from locks without originals, emergency lockouts when you can reach them directly, and commercial security installations requiring hard-to-source components.
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Claim This Profile — Free →Common questions about Nelson Locksmiths Head Office Adelaide
What are Nelson Locksmiths' emergency callout fees?+
Reviews mention a $129 callout fee for Sunday emergency services, plus the cost of the actual work. They offer midnight callouts, with customers praising their prompt response times. Multiple reviews confirm they provide 24-hour emergency service, though the callout fees may vary depending on the day and time.
Can Nelson Locksmiths cut keys without having the original?+
Yes, this appears to be one of their specialties. Several customers specifically mention bringing just the lock to have keys cut, with one saying they were 'the only place i found that would do it on the same day and cheapest too.' They also source specialized keys for commercial and industrial applications.
Which technicians do customers recommend by name?+
Brayden gets praised for lock changes and fixing door handles, Paul from their city location is mentioned for professional service and reasonable pricing, and Simon, Lee and Ben are thanked together for handling old mortice locks. Chris in their showroom receives specific praise for safe sales and customer service.
What do customers say about their customer service?+
There's a clear split - on-site technicians receive consistently positive feedback for being professional, friendly and skilled. However, multiple customers report serious issues with phone service, particularly mentioning rude female staff who seem bothered by calls and have hung up on distressed customers needing emergency help.