Masterbuy Appliances
Jian replaces faulty appliances fast, and multiple customers got a newer model at no extra cost.
The thing that matters most is how they handle problems after the sale. Four separate customers had a faulty TV or fridge, and each time Jian or the team either repaired it fast or dropped off a new one, sometimes a newer model at no extra cost. Price is the other big reason people keep coming back. One customer paid $600 less than the big stores for a fridge, and several others mention matching online prices or finding factory seconds with nothing wrong but a scratch. They sell a mix of new, refurbished, and damaged-carton stock, so check whether the price reflects a cosmetic issue before you buy. For urgent needs, same day or next day delivery around Albury comes up often. Ask for Jian if warranty backup matters to you, and confirm the condition of any scratch-and-dent item at the counter.
Their work
What it's like working with them
Based on a sample of Google reviews (68 total)
“they just delivered a new one”
“at $600 cheaper than the big stores”
“delivery was like 3 hours after purchase”
“scratch and dent bargains and quality products”
“I wasn't pushed to buy more items”
What they help with
Based on what their customers hired them for
How they stack up
Context from 315 appliance repairs in Albury
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Masterbuy Appliances
Jian and his team sell new, refurbished, and scratch-and-dent whitegoods, TVs, and appliances at prices that repeatedly beat the big stores. The standout is what happens after the sale: multiple customers had faulty items replaced quickly, often with a newer model, without paying the difference. Delivery runs same day or next day around Albury, and the store is open seven days with easy parking and wheelchair access. Reviews name Jian for warranty decisions and price matching, while Jacob gets praise for helpful service and loading purchases into cars. They keep a huge range on the floor, so if it is in stock you can often take it home that day. This is a store for buyers who want a deal now rather than waiting weeks for a chain to order one in.
Best for: buyers who want a large appliance or TV at a discount, urgent replacements with same-day delivery around Albury, and scratch-and-dent bargains where a minor mark is no problem.
Location
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Claim This Profile — Free →Common questions about Masterbuy Appliances
Does Masterbuy Appliances sell used or refurbished items?+
Yes. Several reviews mention factory seconds, scratch and dent items, and refurbished products sold at lower prices. Some stock is brand new but in damaged cartons. The reviews say the damage is usually minor and the product is described honestly, but confirm the condition and warranty terms before you pay.
How fast is delivery around Albury?+
Same day or next day delivery comes up often in the reviews. One customer had a fridge delivered about three hours after purchase and installed in the kitchen. After-hours delivery is also mentioned. They charge for delivery, so ask the store for a quote before you buy.
What kind of warranty support do they offer?+
Reviewers say the team responds fast when something goes wrong. Multiple customers had faulty fridges or TVs replaced within days, sometimes with a newer model at no extra cost. Jian gets named most often for sorting out warranty claims, so it helps to deal with him directly if you have an issue.
Are their prices lower than the big chain stores?+
Based on the reviews, yes. One customer paid $600 less than the big stores for a fridge. Others mention matching online prices and picking up appliances at prices they considered very risky good value. The trade-off is that some stock is cosmetic seconds or refurbished, so check what you are getting for the price.
Can I take an item home the same day?+
The store keeps a huge amount of stock on the floor, so if the item is in store, you can usually buy it and take it with you. Several reviewers mention spending time browsing the range and leaving with their appliance that day. Staff like Jacob have also helped customers load purchases into their cars.