Gary West Pools
Shane personally handles design, install and after-sale care across every positive review.
The positive reviews are consistent on one thing: Shane is the person you want on your job. He gets credit for design advice, site visits, install work and after-sale service. The bad reviews are the kind you cannot ignore. Two separate customers describe aggression, poor communication, and broken timeline promises, with one site left damaged and unclean. That split is unusual enough that it should shape how you proceed. Get every promise about the finish date, site cleanup and who will be on site in writing before you pay a deposit.
What it's like working with them
Based on a sample of Google reviews (8 total)
“from the start we have had nothing but positive experiences”
“Poor communication, aggressive demeanour and no accountability”
What they help with
Based on what their customers hired them for
How they stack up
Context from 2 pool builders in Albury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Gary West Pools
Shane runs the build side and is the name in every positive review. Customers talk about him being involved from the first site visit through to handover. The five-star jobs mention a quick install, a clean site, and good attention to detail. One customer left the whole design, colour and finish to Shane and loves the view from the back windows. After-sale service gets a specific tick of approval from one owner. With only eight Google reviews across roughly 26 years, this is a very thin public footprint. The sample also includes serious complaints about site conduct, delays and communication. Ask for Shane by name and get your timeline, cleanup and contractor commitments in writing.
Best for: full residential pool builds where you want one named contact handling design, install and handover, provided you confirm timelines and site cleanup in writing.
Location
Often needed together
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Claim This Profile — Free →Common questions about Gary West Pools
Who should I ask for on a Gary West Pools job?+
Shane is the name in every positive review. He handles site visits, design questions and install updates. Ask for him directly if you want the person customers consistently praise.
Do reviewers mention how long the build takes?+
Yes, and the feedback is mixed. One five-star review says the install was very quick. A one-star review says a promised one-month pool took six to seven months. Confirm the timeline in writing before you commit.
What do customers say about site cleanliness and property care?+
One happy customer specifically mentions a clean site and good quality work. A dissatisfied customer says the backyard was destroyed and never cleaned up. Ask Gary West Pools to confirm site protection and cleanup expectations in the contract.
Does Gary West Pools help with pool design and colour choices?+
Yes, one customer left the whole design, colour and finish selection to Shane and says the view from their back windows never gets old. If you are unsure what you want, he appears comfortable making those calls.