Mr Stoves Pool World
Kevin, Gary and Troy get named praise for sorting pool and wood heater problems fast.
The clearest positive thread is the specific staff names: Kevin for chimney sweeps and heater advice, Gary for going out of his way on wood heater jobs, Troy for pool diagnostics. The repair side is genuinely strong with several mentions of same-day fixes for glass doors, seals and vent knobs, and the free pool water testing comes up often. But the recent reviews are genuinely split. A handful of people describe rude showroom service, and two reviewers felt pushed to pay upfront before the full parts list was sorted. If you're booking pool maintenance or a fireplace repair and can name your contact, this could be great. If you're buying a new heater and need careful quoting, slow down and confirm every component before you hand over money.
Their work
What it's like working with them
Based on a sample of Google reviews (58 total)
“Troy, Kevin, Gary and the team have always been very helpful”
“Parts replaced, new rope, cleaned all within an hour”
“from the free water testing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 280 pool maintenances in Albury
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Mr Stoves Pool World
Pool maintenance and wood heating sit side by side here, which is an unusual pairing that works for people running both. Several reviewers specifically praise the free water testing and pool maintenance advice, naming Troy, Kevin, and Gary as the go-to team. Kevin does the chimney sweeping and helps with heater servicing, while Gary gets called out for going out of his way on wood heater fixes. There's a real showroom with a full range of wood heaters and even Esse cookers on display. The repair work extends to fireplace glass, door seals, and vent knobs, often turned around fast. Some reviewers had broken glass doors fixed and returned the same day. The main caution is that front-of-shop manner and follow-up vary a lot between visits, with several people finding it sharp or slow while others call it the best service in town.
Best for: pool water testing and maintenance, fast fireplace glass and seal repairs, and named technician help for heating or pool problems.
Location
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Claim This Profile — Free →Common questions about Mr Stoves Pool World
Who should I ask for when I call Mr Stoves Pool World?+
For pool issues, reviewers point to Troy, Kevin and Gary. Gary gets praised for going out of his way on wood heater repairs. Kevin is the name behind the chimney sweeping and heater servicing. If you can, ask for one of them by name when booking.
Do they repair fireplace glass and door seals?+
Yes, and often quickly. Several reviewers mention taking in broken glass doors or worn seals and getting them fixed within a few hours or the same day. One person noted a repair at a busy time of year took 10 days, so confirm timing during winter.
Does Mr Stoves Pool World do free pool water testing?+
Multiple reviewers mention free water testing as a regular service. The same review names also praise help with spa pump problems, pool light installation and general maintenance advice.
What's their pricing like?+
Some reviewers found the pricing reasonable and one got charged less than a verbal quote. Others felt the quoting process missed needed components and cost them extra later. Get an itemised written quote before paying for any heater installation.
What are the main complaints about this business?+
A few reviewers described rude or dismissive service in the showroom. Two people felt rushed to pay upfront before the full parts list was confirmed. Past customers also mention follow-up after sales can be slow, so keep records of what you order.