Poolside & Just Spas Albury
Named staff like Georgia, Ian, Brock and Marshal draw repeated praise for going the extra step.
You'll find two businesses here. The shop counter, and especially the phone support, draws repeated praise for being friendly and quick on pool chemicals, spa heater parts and robot cleaner fixes. Names like Georgia, Julie, Ian, Brock and Katrina come up as people customers would ring again. The sharp end is after-sale work. Three reviews describe poor follow-through, including a serious leak issue where customers felt fobbed off. Recent ratings swing from five stars to one star in the same stretch, so the takeaway is to lock down exactly who services your pool and what happens if something goes wrong after the invoice.
Their work
What it's like working with them
Based on a sample of Google reviews (36 total)
“Incredible service Georgia.”
“The girls behind the counter are marvellous.”
“top advice and spot on chemicals”
What they help with
Based on what their customers hired them for
How they stack up
Context from 280 pool maintenances in Albury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Poolside & Just Spas Albury
Counter staff like Georgia and Julie get named for sorting out tricky part requests over the phone. The spare-parts bench is a real strength in the reviews, especially when urgent gear needs to cross from the Wodonga store. Marshal handled a robot cleaner drive repair with a tiny parts bill and even fitted tractor treads on the spot. On the service side, reviews suggest you're better off asking for Brock or Ian rather than taking whichever tech is free. One three-star review warns the wrong technician can push extras and rough-handle solar mats. The shop clearly handles pumps, chemicals, spa heaters, cleaners and water-balance advice without fuss. There's strong praise for phone help, but the after-sale support record on installation leaks reads patchy. The recent review spread is wide, with glowing store service next to serious frustration on project follow-through. Confirm the technician name and the quote structure before booking a service call.
Quick robot cleaner repairs and urgent parts, friendly counter and phone support for pool chemicals and spa gear, and customers who want to deal with specific people like Ian, Brock, Georgia or Julie.
Location
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Claim This Profile — Free →Common questions about Poolside & Just Spas Albury
Who should I ask for if I need a pool service call?+
Reviews name Ian and Brock as technicians customers trust for an honest run on their pool. A couple of reviews suggest requesting them by name, especially for servicing. One review cautioned that another tech added extras and damaged a solar mat, so it's worth confirming who is booked.
Do they handle urgent parts requests?+
Yes, the store gets specific praise for this. Georgia sorted an urgent gas spa heater part across multiple phone calls and even delivered it personally for one customer. Julie also helped one caller with detailed advice over the phone.
What do customers say about pool robot cleaner repairs?+
One customer had a robot sent from the Wodonga store fixed the next day. Marshal replaced a cog and two back wheels, then fitted new tractor treads on the spot. The total parts bill was under $20.
Is this a good shop for routine pool chemical advice?+
Reviews suggest yes. Several customers mention getting clear water-balance help over the phone and in store. Some also say their pools looked noticeably better within a day or so after following the advice.
What should I clarify before getting an installation or larger job done?+
Confirm who handles after-sale support and what happens if something fails later. A few reviews describe poor follow-through on bigger jobs, including a significant leak. Getting the process in writing seems sensible based on the mixed recent feedback.