North East Tree Care
Mervyn personally retrieved a customer's cat from a tree late at night after the SES and CFA both said no.
From 44 Google reviewsMervyn Laycock is the face of the business and reviewers repeatedly single him out for being easy to reach and straightforward to deal with, which matters in a trade where getting a call back from competitors can be its own challenge. The one honest caveat: they run busy, and at least one reviewer noted a wait to secure a booking date — worth factoring in if your job isn't urgent.
Their work
What it's like working with them
Based on a sample of Google reviews (44 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 170 tree servicess in Albury
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About North East Tree Care
Mervyn Laycock leads North East Tree Care and is the name customers mention most — praised specifically for his responsiveness, honest quoting, and willingness to go well beyond the job description (one reviewer recounted Mervyn personally retrieving their cat from a tree late in the evening after both the CFA and SES had refused). The crew handles the full spectrum of residential tree work: dead tree removal including large and structurally tricky specimens, palm tree extraction, branch pruning, hedge trimming, stump removal, and post-storm emergency clearance. Where this team stands out operationally is in cleanup — across dozens of reviews, leaving the property tidy after completion is mentioned almost reflexively, as if it's simply how they close every job. One recent reviewer compared North East Tree Care directly against three competitors, noting the others never responded to voicemails or texts, while Mervyn's team attended the property within 15 hours and delivered a quote within 20 — that kind of responsiveness pattern appears throughout the sample. They do book out, so homeowners with non-urgent work should expect to wait for a date, but the team consistently delivers on whatever timeline they commit to.
Best for: large or tricky dead tree removal, residential palm tree extraction, post-storm emergency clearance, and homeowners who value prompt communication and a tidy site on completion.
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Claim This Profile — Free →Common questions about North East Tree Care
Does North East Tree Care handle large or structurally difficult tree removals?+
Yes — multiple reviewers specifically mention large and tricky trees, including a very large dead tree that required careful extraction and a project combining dead branch removal with complex pruning of an oversized specimen. Mervyn's crew is described as knowledgeable and willing to consult the homeowner throughout on difficult jobs. One reviewer noted the team 'worked swiftly and consulted us as necessary' on what they called a difficult project. If you have a large or awkward tree, the reviews suggest this is one of the team's genuine strengths.
How quickly does North East Tree Care typically respond to enquiries?+
Response times are a recurring positive in the reviews. One customer documented that North East Tree Care responded promptly after three other companies failed to reply, attended the property within 15 hours, and provided a written quote within 20 hours. Several other reviewers mention same-day stump removal bookings and short-notice accommodation despite a busy schedule. That said, at least one reviewer flagged a wait for a booking date on a non-urgent job, so if timing is flexible, reach out early.
What do customers say about North East Tree Care's pricing?+
Pricing consistently comes up as a positive in the review sample — words like 'competitive,' 'reasonable,' 'fair,' and 'great value' appear across many independent reviews. No reviewer flagged pricing as a concern. The team provides quotes before work begins, and several customers noted the final price matched expectations. For the most accurate quote on your specific job, contact Mervyn directly — the reviews suggest he's responsive and straightforward to deal with.
Does the team clean up after completing tree work?+
Cleanup is one of the most consistently mentioned positives across the 40 reviews analysed. Reviewers describe debris being fully removed, yards left tidy, and no mess remaining after palm tree extractions, dead tree removals, and pruning jobs alike. One customer removing four large palm trees specifically noted 'no damage to surrounding structures and no mess left behind.' It appears to be a standard part of how the team closes every job rather than something you need to request separately.
Does North East Tree Care cover emergency or after-hours callouts?+
The reviews do indicate flexibility outside standard hours in at least one case — Mervyn personally attended after hours to retrieve a cat stuck in a tree after the CFA and SES declined. Several reviewers also mention storm-damaged tree removal as a service the team responded to quickly. While North East Tree Care isn't marketed specifically as a 24/7 emergency service, the pattern across reviews suggests they're more responsive than most local alternatives when something urgent comes up. Confirm availability for your specific situation by calling Mervyn directly.