Craig Thorne Tiling Pty Ltd Registered Builder BKL
Most reviewers mention Craig for the tiling and Santhe for the design and scheduling, and together they manage the whole job.
The people that keep getting named are Craig the builder and tiler and Santhe the designer and organiser, and the pairing seems to be the real engine. Craig is the one homeowners describe as meticulous, honest, and the person who fixes botched waterproofing or tile work from previous renos. Santhe is the one who takes a vague idea, sorts out products and scheduling, and keeps everyone informed while juggling plumbers and electricians. A couple of reviews mention Craig spotted a cheaper fix rather than charging for a full rebuild, which tells you something about how they quote. One shower leak call ended as a $550 silicone job instead of thousands in retiling. They also take on outdoor tiling and smaller repairs, not just three-month renos. If you want one contact managing the whole bathroom job, this business fits that brief.
Their work
What it's like working with them
Based on a sample of Google reviews (49 total)
“organised everything from the bathroom products to the electrician”
“helping overcome some oversights from some other contractors”
“completed on schedule and within budget”
“attention to detail was exceptional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 421 bathroom renovations in Ballarat
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Craig Thorne Tiling Pty Ltd Registered Builder BKL
Craig and Santhe run a tight bathroom renovation operation from Ballarat Central. Craig is the builder and tiler on site, Scott the registered builder behind the licence. Santhe handles design, product selection, scheduling, and invoicing, so the admin side is covered. Reviews show they take on full gut-and-replace work, ensuite makeovers, shower repairs, outdoor and pool tiling, kitchen splashbacks, and laundry floors. Homeowners keep mentioning how Craig fixes poor work from previous builders, including leaky showers and bad waterproofing. Several reviews call out his honesty, like the time he diagnosed a shower leak as faulty silicone and saved a customer thousands. The crew coordinates plumbing, electrical, and shower screens instead of leaving you to juggle tradies. Ask for Santhe if you need design help or steady updates during the job. They suit anyone who wants a complete bathroom reno managed end to end without chasing other professionals, and they also take smaller tiling jobs like an outdoor area or a single shower recess.
Best for: full bathroom and ensuite renovations needing one coordinated team, fixing waterproofing or tiling errors from previous builders, and smaller tiling jobs where a meticulous finish matters.
Location
Often needed together
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Claim This Profile — Free →Common questions about Craig Thorne Tiling Pty Ltd Registered Builder BKL
Who actually works on my bathroom renovation?+
Craig is the builder and tiler most reviewers describe working with on site. Santhe handles the design advice, quoting, product selection, scheduling, invoicing, and updates. They also coordinate plumbing, electrical, and shower screen work through trusted partners like Corbett Plumbing, so you don't have to organise each trade.
Does Craig Thorne Tiling manage the whole renovation?+
Yes, most reviews say Craig and Santhe take control of the entire project from demo to final fixtures. That includes organising plumbers and electricians, ordering the vanity and tapware, and keeping the schedule on track. Several reviewers say every stage happened exactly as planned.
Do they do smaller jobs or only full bathroom renos?+
They do both. Reviews mention full bathroom and ensuite renovations as well as shower recess repairs, a laundry floor, an entertainment area, an outdoor and pool area, and kitchen splashbacks. If you only need tiles or a leak fixed, they are set up for that too.
What has Craig done when a repair could be avoided?+
One reviewer called Craig about a shower leak causing water under the tiles. Craig diagnosed it as faulty silicone, advised a silicone replacement company first, and saved the homeowner from a multi-thousand-dollar tiling bill. He seems to look for the actual cause before quoting a rebuild.
What if I have a design idea but no clear plan?+
Santhe is the person reviewers mention for turning a vague vision into a real plan. She gives advice on tiles, colours, layout, fixtures, and fittings, and makes sure everything meets building compliance standards before work starts. Several reviewers said the design suggestions were the surprise highlight.