Ballarat Autoglass
Brett and Peter both have a habit of fixing tiny windscreen jobs on the spot, free of charge.
The picture splits into two clear camps, and you can feel it shift over time. Loyal customers rave about same-day chip repairs, free ten-second fixes from Brett, and Marianne making insurance claims painless. Others describe cracked trims, windscreens sitting lower than they should, and glass left through the cabin. It is not a quiet five star average doing the work here: roughly a third of these reviews rate three stars or less. The common thread in complaints is damage around the edges of the glass, not the glass itself. Before booking, ask whether the fitter will replace or note any trim clips that commonly snap on your model. If you have a modern car with cameras, expect a half-day even if other jobs run faster.
Their work
What it's like working with them
Based on a sample of Google reviews (188 total)
“Brett did for me free of charge”
“Marianne from the front desk was so friendly”
“so that the chip didn't expand”
“Trims on both sides of the windscreen damaged”
What they help with
Based on what their customers hired them for
How they stack up
Context from 372 glass & glaziers in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Ballarat Autoglass
The team here handles everything from quick stone chip repairs to full windscreens on motorhomes and classic utes. Several reviewers mention Brett for no-fuss fixes like scraping off fake chips or reattaching mirrors, often at no charge. Peter gets singled out for fixing a badly installed windscreen from another company in seconds, again without cost. Marianne at the front desk is repeatedly praised for sorting insurance claims and keeping booking simple. The workshop is an O'Brien franchise, so they manage the whole claim, recalibration and glass supply chain rather than just fitting. You'll find a golden retriever named Harley in the waiting room who may offer you his toy. Recent reviews are genuinely mixed, with some pristine installs and others describing mess left behind or trim issues. The real strength here is speed: multiple drivers walked in with a chip and had the car back the same day. If your job involves older or unusual vehicles, this crew has a history of sourcing glass quickly for hard-to-fit models.
Best for: same-day stone chip repairs around Ballarat, insurance windscreen claims handled end to end, and sourcing glass for older or unusual vehicles that chain fitters refuse.
Location
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Claim This Profile — Free →Common questions about Ballarat Autoglass
How quickly can Ballarat Autoglass get my car in for a chip repair?+
Several recent reviewers dropped in with a fresh chip and had the car back within an hour or two the same day. One customer praised a structural chip repair done inside 45 minutes on a busy Friday. Weekday availability is generally good, and some reviewers were even booked during the Christmas break when other shops shut.
Do I need to sort out my insurance claim first?+
No, the reception team handles the claim directly with insurers like RACV and O'Brien. Multiple reviewers said the staff checked their policy, lodged the claim and booked the job without them needing to make a call. Just bring your policy details and they will sort the paperwork.
Is this a good choice for older or unusual vehicles?+
Yes, if you have something outside the normal run. Reviewers mention an 18 year old Hilux quoted and fitted the same afternoon, side windows on older Falcons, a motorhome windscreen and special orders for older models. They also worked with a local wrecker to source parts when new glass was not available.
Will my car be clean when I pick it up?+
This is worth a conversation before you hand over the keys. A number of reviews, including several recent ones, describe glass shards left on the dash, seats and floor plus dirty footprints on the sills. Others found the car completely clean. Ask them to vacuum the interior and tell them you check before leaving.
Do they offer pick-up and drop-off or mobile fitting?+
Reviews suggest this is a workshop-based service where you drop the car in and leave it for a few hours. Some customers travelled from Daylesford and other towns to use them. Call ahead if you need mobility or are coming from out of town, because waiting arrangements are not clearly laid out.