Advanced Star Cleaning
Neville, Meghan and Kirsty regularly earn praise for making homes feel properly clean, from carpet shampoo to aged care support.
The feedback splits hard: recent reviews run from full five star end of lease results to complaints about work left unfinished and poor phone follow up. Customers who got Neville on carpet shampoo or Meghan and Kirsty on aged care cleans described being genuinely looked after. Others found the clean was only a vacuum and wiped benches. The pattern here looks like operator dependent quality more than anything else. Given the spread, ask exactly which cleaner you're getting and confirm the scope before they start.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
“these ladies both demonstrate initiative”
“you'll end up doing it yourself”
“These guys don't call you back”
What they help with
Based on what their customers hired them for
How they stack up
Context from 9 gutter cleanings in Ballarat
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Advanced Star Cleaning
They're best known for end of lease cleans and weekly house cleaning, but gutter cleaning is booked under the same roof. Lola and Shihab handled one emergency clean after another provider messed it up. Neville looks after carpet shampoo and end of lease jobs, with the crew careful around a customer who couldn't move quickly. Meghan and Kirsty do fortnightly cleans through an aged care package, bringing their own gear and cleaning without being told what to do. Chris fits short notice carpet cleans around other work. The business is called Advanced Star Cleaning but was once Lance Elliot Cleaning, so long term locals may know the old name. Reviews say they prefer actual booking times over vague time ranges and sometimes come in under quote. Other reviewers found they got the bare minimum, so check any quote covers the exact finish you expect.
Best for: end of lease bond cleans with Neville on carpet shampoo, regular fortnightly or weekly cleans through aged care packages, and short notice carpet cleans when another cleaner drops out.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Advanced Star Cleaning
Does Advanced Star Cleaning do emergency or short notice cleans?+
Some customers have booked last minute jobs with good results. Chris squeezed in a carpet clean on short notice after another business failed to show up. Lola and Shihab also handled a clean the day after a different provider left a customer stuck. But far from every reviewer got that speed, so call and ask for Chris for short notice carpet work.
Are the cleaners good for aged care or disability support work?+
Two reviewers on aged care packages spoke highly of Meghan and Kirsty. They brought their own equipment and cleaned without needing instructions. One customer said they were a pleasure to have in the home. This suggests the business can work with private providers, but check ahead if your package has preferred suppliers.
Do they clean gutters thoroughly enough to prevent blockages?+
One customer had mixed results with gutter cleaning. Leaves and moss were removed, but layers of dirt remained even though a hose could reach. The business saw that as normal. Ask them to send before and after photos so you can judge the finish before paying.
Who are the key people to ask for?+
Neville for carpet shampoo and end of lease work. Meghan and Kirsty for regular home cleans. Chris for short notice carpet cleaning. Lola and Shihab handled a same day emergency clean. If you 're booking weekly cleaning, ask whether you can get the same cleaner each time.
Why do reviews mention two different business names?+
Advanced Star Cleaning was previously known as Lance Elliot Cleaning. Some older reviews are under that name. It's the same operation under new management, but the renaming means online history is a bit tangled.