Southern Cross Appliances
Craig's 40 years of repair smarts shines brightest when he's on the other end of the line.
This is a small sample, and the ratings swing hard both ways, so treat this as a mixed first look. The standout is Craig himself, a repairer with over 40 years of experience who walked one customer through a washing machine fix over the phone, naming parts by colour. Five reviews mention missed appointments or calls that were never returned, so if your job can't wait, confirm Craig will actually be there before you make plans. Ask directly about the appointment time, and don't assume a voicemail will be answered. The people who get through to him praise the knowledge and the same-day service; the people who can't reach him are left waiting for weeks.
What it's like working with them
Based on a sample of Google reviews (21 total)
“talked me through problem shooting with such precision”
“provided same day service”
“didn't turn up on the day and did not respond”
What they help with
Based on what their customers hired them for
How they stack up
Context from 6 oven & bbq cleanings in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Southern Cross Appliances
Southern Cross Appliances is run by Craig, a repairer with over 40 years in the game. Reviews show he loves talking appliance repair through, not just doing the job. He's a phone-first operator who'll troubleshoot a washing machine without even visiting, naming parts by their colours. Same-day service comes up more than once, and wall-mounted dryers other repairers won't touch are no problem for him. The praise connects to Craig himself rather than a team. A couple of customers mention Jay helping with gas stove parts, dropping them off without a charge. If you're after straight-talking diagnostics and fast callouts in Ballarat East, this is the first number to dial. But the reviews also show a pattern of no-shows and unreturned calls that runs against those five-star experiences. Put simply, when Craig answers, the job gets sorted. When he doesn't, you might wait months to hear anything.
Best for urgent appliance breakdowns where you actually get through on the phone, wall-mounted dryer repairs other companies refuse, and phone-based diagnostics from a 40-year veteran.
Location
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Claim This Profile — Free →Common questions about Southern Cross Appliances
What appliance repairs does Southern Cross Appliances handle?+
Reviews mention ovens, washing machines, clothes dryers, dishwashers, and gas stoves. Craig has over 40 years in the repair business and has fixed wall-mounted dryers that other repairers refused to take on. Parts sourcing is also mentioned, with Jay delivering gas stove parts without charge.
Does Southern Cross Appliances do same-day service?+
Yes, when you can get through. One review says Craig was at their home within an hour of calling. Another customer got support on Christmas Day for a broken dishwasher. But several reviews mention calls not returned and appointments missed, so same-day service depends on making contact first.
What does Southern Cross Appliances charge for callouts?+
The reviews don't give a clear picture on pricing. Others say fees were reasonable. Confirming callout and labour costs before the visit is the safest approach.
Does Southern Cross Appliances handle warranty repairs?+
Reviews mention a warranty oven repair referral to this company, but the reviewer reported a missed appointment and no response to follow-up calls. If you're relying on a warranty job, confirm the booking is locked in before taking time off work.
Is Craig the only technician?+
The reviews focus on Craig as the main repairer. Jay is mentioned once for helping with gas stove parts. For most jobs, you're likely dealing with Craig directly, which explains why his experience and phone manner get so much attention.