Legacy Pools & Spas
Jake and Chloe run the whole pool build in-house, from shell to paving to fence.
The owners Jake and Chloe are named in every single one, which tells you this is a hands-on husband-and-wife operation, not a faceless company. Customers keep saying the whole job felt stress-free because the same crew did everything: excavation, pool shell, paving, and fencing. That is a practical advantage, because you won't be chasing three different contractors if something needs a tweak. Jake personally walks customers through pump and solar operation after handover, which a few reviewers specifically appreciated. The one thing we cannot tell you is how they handle problems or delays, since every sampled review is five stars and the last one is from April 2025. Ask Chloe for a clear timeline before you sign, and confirm who will be on site each day.
Their work
What it's like working with them
Based on a sample of Google reviews (9 total)
“laying the paving and we couldn't be happier”
“nothing was an issue or a drama”
“from sign up to completion nothing was an issue”
“renovating our 30 year old pool”
What they help with
Based on what their customers hired them for
How they stack up
Context from 355 pool builders in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Legacy Pools & Spas
Owners Jake and Chloe run the show, and reviewers name both of them throughout. Jake handles the technical side, including showing customers how to operate pumps and solar. Chloe appears to manage the admin and communication, keeping things moving between sign-up and handover. The reviews describe a team that handles the whole job in-house rather than farming out the fiddly bits. Paving and pool fencing get installed by the same crew, which saves everyone the pain of coordinating multiple trades. One customer talks about a 30-year-old pool renovation, so this is not just new builds. They work across Bacchus Marsh and surrounding areas, and the combination of new installations plus renovations tells you they know existing pool structures too. The sample we have is tiny, only 7 reviews, so treat this as a first look rather than a full picture.
Best for: homeowners in the Bacchus Marsh area wanting a new pool or spa with paving and fencing handled by one crew, and for older pool renovations where the structure needs a full refresh.
Location
Often needed together
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Claim This Profile — Free →Common questions about Legacy Pools & Spas
Who runs Legacy Pools & Spas?+
Jake and Chloe are the owners. Reviews mention Jake handling the technical side, including showing customers how to operate pumps and solar, while Chloe appears to manage communication and scheduling. Every sample review names one or both of them personally.
Do they only build new pools?+
No. One customer describes a 30-year-old pool being renovated, and the crew handled it well. The same team also does paving and pool fencing as part of the overall job, so you are not coordinating separate trades.
What areas do they cover?+
They are based in Bacchus Marsh, Victoria. Reviews don't mention specific suburbs beyond that, so confirm your address with Chloe before booking a site visit.
What do customers say about the handover process?+
A few reviewers mention Jake personally coming over to explain how to operate the pool, pump, and solar functions. This hands-on walkthrough seems to be part of their standard finish, which is useful if you are new to pool ownership.
How many reviews do they have?+
At the time we looked, they had 9 Google reviews total. It is a small sample compared to most pool builders, so you are reading a first-hand account from a handful of customers, not years of data.