Pristine Water Systems Central Highlands & Loddon Mallee (VIC west)
Ken cleans tanks with barely any water loss, and several families started drinking their tank water again.
The two names that keep appearing are Ken on tank cleans and Brenda on the phone, and several reviewers add Matt, Jason, Leo, and Toban for installs and servicing. What really matters is the pattern of water safety. Multiple households were buying bottled water because they did not trust their tank, then switched to drinking it after the UV filter and sanitation job. The technical reassurance shows up too. Ken explaining tannin staining to a holiday rental owner, Jason testing water, Matt walking through tank maintenance. The only small caution in the sample is two four-star reviews mentioning a minor complication, but both were resolved next day, even on a Saturday. If you are booking a large tank clean, ask whether Ken will be on site.
Their work
What it's like working with them
Based on a sample of Google reviews (192 total)
“Brenda was a delight to speak with”
“Not only filtering but UV treating the water as well”
“they had a technician out the next day”
“explained everything to me and checked that I understood”
What they help with
Based on what their customers hired them for
How they stack up
Context from 302 waterproofings in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pristine Water Systems Central Highlands & Loddon Mallee (VIC west)
Ken is the tank-cleaning specialist people keep praising, praised for minimising water loss and properly vacuuming decades of sludge. Matt handles installs and walkthroughs, and Jason covers filter and UV servicing. Marcel and Brenda run the office and are the reason several customers came back. The reviews show a real mix of kitchen-drawer jobs like filter fixes, urgent next-day calls, and big 160,000-litre tank projects. They also diagnose fixes cleanly, like one holiday rental scare that turned out to be harmless tannins. Cleanup and explanation have become an expectation, not a bonus. They look best for households on rainwater that want the water actually safe enough to drink.
Households on rainwater tanks that want the water safe to drink, big rural tank cleans without losing the whole tank, and same-day or next-day filter and UV repairs.
Location
Often needed together
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Claim This Profile — Free →Common questions about Pristine Water Systems Central Highlands & Loddon Mallee (VIC west)
What tank sizes can Pristine Water Systems handle?+
Reviews mention jobs ranging from small residential tanks up to a 160,000-litre storage tank. They have also cleaned 20,000-gallon tanks and large in-ground concrete collection tanks. So they are set up for both small and very large rural properties.
Who are the main people I might deal with?+
Brenda handles a lot of the phone and booking side, while Marcel often quotes and advises. Ken is the name most often praised for tank cleaning. Matt, Jason, Leo, and Toban also appear in reviews for installs and servicing.
Will I lose much water when my tank is cleaned?+
Several reviewers mentioned cleaning was done without fully emptying the tank. One customer with four large tanks said only about one fifth of the water volume was lost. Ken uses a suction method designed to minimise stirring up sediment.
Are they suited to households that currently avoid drinking their tank water?+
Reviews strongly suggest yes. Multiple customers said they stopped drinking tank water until Pristine installed filtration and UV treatment, then started drinking it again. One family mentioned the purified water goes down to 1 micron before UV.