iWash Rugs
Rugs customers had given up on come back looking like new.
The recurring point is that people thought they'd have to throw the rug out, then it came back looking close to new. That includes white rugs, 40-year-old Chinese pile, shag, silk and wool, and rugs with dog stains or red wine spills. Michelle and Dale run the office side, Josh handles pickups, and all three get thanked by name. The pickup and drop-off service is the practical hook for regional homes, with Gisborne mentioned as an easy add-on. A couple of reviews describe repairs bundled into the wash, like reattaching backing or tidying loose threads. Got a rug with sentimental value? Ask what protection treatment they recommend.
Their work
What it's like working with them
Based on a sample of Google reviews (161 total)
“picked up and delivered”
“looks like new”
“Excellent communication and processes”
“treated with great care”
“no chemical smell”
What they help with
Based on what their customers hired them for
How they stack up
Context from 11 carpet cleanings in Bendigo
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About iWash Rugs
Josh gets named for caring about tricky heirloom pieces. Michelle and Dale are the names on bookings and billing, and they handle the office side with quick pricing. The crew specialises in proper rug washing, not just surface cleaning. Pickup and delivery is built into the way they work, even for regional places like Gisborne. They fix things alongside cleaning, like loose backing, loose threads, and bleached patches. Customers mention that dog smell and red wine stains actually come out. Old silk, wool, Tibetan, and shag pile rugs all come back looking new. The service suits people who have written a rug off. Most reviewers were surprised the rug didn't need replacing.
Best for: regional rug pickup and delivery, old or delicate rugs needing careful cleaning, and rugs people thought they'd have to replace.
Location
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Claim This Profile — Free →Common questions about iWash Rugs
Does iWash Rugs pick up and drop off?+
Yes, pickup and delivery is a big part of their service. Reviews mention them travelling as far as Gisborne, and drivers are described as friendly and knowledgeable about rugs.
What kind of rugs do they handle?+
Reviewers mention silk, wool, Tibetan, antique, shag pile, natural fibre, and synthetic rugs. Older or delicate pieces get extra care, with some loose threads reworked where possible.
How long does a clean usually take?+
Several reviewers got their rug back in about a week. Some deliveries took two weeks, so ask for a date when you book if you need it back by a certain day.
Do they only wash rugs, or do they repair them too?+
Along with washing, reviewers mention work like reattaching loose backing, tidying loose threads, and dyeing bleached patches to match. That makes them useful for rugs you already care about.
Is booking easy?+
Michelle usually handles the call or email. Reviewers describe querying dimensions, getting a price, and sorting pickup without fuss.