Dorset Australia
Dorset Australia staff like Drew and Neil regularly work out the exact part from photos, then ship it within a day or two.
The thing that comes up most is speed, with multiple customers receiving hardware within one to three days, sometimes 36 hours after placing a phone order. The other pattern is that staff actually help work out which slide, runner, or handle you need from photos and measurements, rather than just taking an order. Drew gets named a lot for trade accounts and no-fuss replacements, while Brody and Neil get singled out for urgent or unusual requests. A couple of reviewers mention postage costing nearly as much as the items, so if you only need a few small parts, ask about cheaper shipping options. For kitchen reno hardware, caravan drawer repairs, or shelf bowing fixes, this is a safe pick with a genuine parts range.
Their work
What it's like working with them
Based on a sample of Google reviews (31 total)
“arrived on my door step 36 hours later”
“able to send a few photos and measurements”
“Spoke with Drew about setting up a trade account”
“sent out replacements, no questions asked”
“TimTams always hit the spot”
What they help with
Based on what their customers hired them for
How they stack up
Context from 389 kitchen renovations in Bendigo
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Dorset Australia
Dorset Australia focuses almost entirely on cabinet hardware, drawer slides, handles, and shelf stiffening extrusions. Several reviews mention staff like Drew, Neil, Tim, Glen, and Brody who each step in to handle tricky product identification or urgent shipments. Brody shipped urgent items after closing time so a customer could keep a delivery promise the next day. Neil matched photos and measurements to a precise bin insert, then offered a full refund if it didn't fit. Their online range is deep enough that customers find parts Bunnings simply doesn't stock, often with faster delivery. Many buyers are doing their own kitchen or caravan fixes, but trade accounts and designers are also ordering here regularly. Delivery speed is the standout, with next-day arrival appearing again and again. They also pack a little treat in the box, which customers notice and remember.
Best for: kitchen and cabinetry hardware orders when you need next-day delivery, hard-to-find parts like shelf stiffeners and single drawer slides, and trade account supply for cabinet makers and designers.
Location
Often needed together
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Claim This Profile — Free →Common questions about Dorset Australia
Does Dorset Australia sell single drawer slides or just pairs?+
Yes, customers can buy single drawer slides rather than a pair. One review specifically praised this, saying it suited installing a lock on one side only.
How fast is delivery from Dorset Australia?+
Reviews repeatedly mention next-day or two-day delivery. Some orders placed by phone or Monday evening arrived within 36 to 48 hours.
Can Dorset Australia help me identify the right part for an existing kitchen or caravan?+
Yes, staff like Neil and Drew work from photos and measurements. Several customers sent details of broken or old parts and received the correct replacement shipped out straight away.
Is Dorset Australia suitable for trade customers and designers?+
Yes, reviews mention trade accounts being set up quickly by Drew. An interior designer and a bathroom renovation company both ordered here and praised the service.
Does Dorset Australia handle warranty claims on faulty products?+
Yes, reviews show warranty claims being resolved quickly. One customer reported a drawer warranty claim handled with fast delivery of the replacement, and another had broken handles replaced without questions.