Phoenix Plumbing
Tom, Dan and John routinely get dead hot water systems running again the same day.
The strongest sign is how often they get called for a dead hot water service and have it running the same day, with Tom, Dan and John all getting named for that work. The office is genuinely responsive at the start, which is why so many people mention quick replies and an easy booking process. A warning though: several reviews describe good installs that went sour afterwards, from a heater left on the porch for weeks to rebate paperwork going unanswered. Recent reviews have trended upward, so the current crew may have tightened this up. For a straightforward job or an urgent fix, they look solid. If you're doing a big install with rebates, lock in a written timeline for completion and rubbish removal before you pay.
Their work
What it's like working with them
Based on a sample of Google reviews (59 total)
“able to have every thing organised and repaired by 1.30pm”
“Contact with Phoenix Plumbing was straight forward and easy”
“explained the issue found and the method of fixing it”
“very well priced”
What they help with
Based on what their customers hired them for
How they stack up
Context from 19 plumbers in Bendigo
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Phoenix Plumbing
Hot water jobs are the heart of this business. Review after review has them out same day to diagnose and fix a dead service, often with parts already on the van. Dan and John get named for water heater installs, while Tom sorted a full replacement inside six hours. The office is the other half of the story. People rave about quick replies and a receptionist who actually follows through. Recent reviews have trended higher than older ones, which matters more in a town where word of mouth spreads fast. They also handle gas cooktops, sewer blockages, tapware, and a full bathroom renovation with rough-in. The weak spot is after-sales follow-up, especially when jobs get complicated. If your job is straightforward and urgent, they're worth a call.
Best for: dead hot water services that need same-day replacement, residential plumbing emergencies, and straightforward gas appliance or tapware jobs.
Location
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Claim This Profile — Free →Common questions about Phoenix Plumbing
Does Phoenix Plumbing do same-day emergency callouts?+
Yes, and it comes up constantly in their reviews. Customers have had a dead hot water service repaired within hours, including one on a Friday where everything was done by 1:30pm. They even took an after-hours call at a motel and sorted the emergency.
Who are the plumbers most often mentioned by customers?+
Tom, Dan and John get named the most, usually for hot water repaplacement work and installations. Daniel is also mentioned for a bathroom reno. Ask for one of them if you want the person others have already vouched for.
What type of jobs is Phoenix Plumbing best suited for?+
Reviews point to urgent hot water fixes, tapware and cooktop work, blocked sewer pipes, and small to medium renovations. They also do commercial fit-outs, with a cafe owner praising them for working at the owner's pace. If you have a straightforward emergency or installation, they're built for that.
How is their after-sales service?+
This is their weaker spot. Several customers describe good installations that went sideways afterwards, such as an old unit left on the porch for weeks or rebate paperwork going unanswered. For a big install, get a written timeline for final details and follow-up before you pay.
Do they handle gas appliance installations?+
Yes, they remove and install gas cooktops and install gas heaters. One customer specifically had a gas heater installed by them and was happy with the installation itself. The same review flagged pick-up of the old unit, so confirm that timing if you do this.