bg's pools & spas
Local crews take new pools from first questions to a tidy finished install, and the shop turns green water clear fast.
The strongest thread through the positive ones is that people feel looked after across the whole build, from Jason answering first-pool questions without rushing anyone, to Matt and the crew finishing with tidy worksites and daily updates. Water testing is the standout service. Five separate reviews describe a green pool turning clear after the shop tested a sample and gave simple instructions, sometimes within a day. The same names repeat enough that you can ask for Matt on tricky install or finishing work, and Jason at the planning and quoting stage. Recent reviews are mixed though. Eight of the 47 mention emails or calls going unanswered, or being told something was fixed when it was not, with a couple of quite blunt one-star complaints. For a smooth run, confirm the plan and booking by phone or in person rather than waiting on email. A quick visit to the shop tends to resolve things faster than the inbox.
Their work
What it's like working with them
Based on a sample of Google reviews (61 total)
“Matt has a great attention to detail”
“I had a million questions and it was never a hassle”
“green on Monday and Tuesday afternoon it was crystal clear”
“They cleaned up after rhemselves and kept us in hte loop”
What they help with
Based on what their customers hired them for
How they stack up
Context from 5 pool builders in Bendigo
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About bg's pools & spas
New pool builds are the core here, from fibreglass shells to full concrete installs with swim jets, mineral salt systems, automated dosing, and Bluetooth controls. Matt is the name for site work and detail, Jason handles sales and the early planning, and Emma keeps the paperwork and scheduling moving. The shop side is just as active, with water testing and treatment advice that turned more than one green pool clear within a day. Self-cleaning options come up often in reviews from families who want the pool without the weekend chore. Ask about after-care too because the team stays involved well past handover, even visiting homes to explain settings. This is a Bendigo shop for full installs, spa revivals, and ongoing pool chemistry help rather than a quick repair-only service.
Best for full new in-ground pool or swim spa builds in the Bendigo area, same-week water testing and green pool recovery, and spa repair or revival work.
Location
Often needed together
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Claim This Profile — Free →Common questions about bg's pools & spas
What kind of pools does BG's Pools & Spas install?+
They handle in-ground pools, plunge pools, pool and spa combos, and swim spas. Reviews mention options like mineral salt systems, swim jets, self-cleaning setups, LED lighting, and Bluetooth chemical controls. Jason can walk you through the choices based on your yard and how you plan to use the pool.
Who are the main people to deal with?+
Jason usually handles sales and early planning. Matt runs the install and on-site detail side. Emma helps with scheduling and admin. Several reviews say asking for Matt if you want strong attention to detail on tricky site work is a good move.
Can they help if my pool has gone green?+
Yes, the shop does water testing and treatment advice. Multiple reviews describe bringing in a sample or having a visit and getting the pool clear within a day or two. Matt and Richard both get mentioned for this.
Do they do spa repairs?+
Yes, they revived at least one old spa that a customer got running again. Reviewers also talk about buying and installing new spas and swim spas, so it covers both new supply and bringing older units back to life.