O'Brien® AutoGlass Bendigo
Chris and Brenton earn praise for staying late and arriving early, but the experience varies sharply depending on which technician you get.
The recent picture is patchy: half the last batch of reviews sit at 3.2 stars, while earlier ones averaged 4.7. A few names keep surfacing. Chris and Brenton earn thanks for staying late, arriving early, and being genuinely helpful. Robin, on the other hand, appears in three separate complaints about pushing unwanted upsells, leaving damaged trim, and arguing with customers instead of fixing mistakes. Cleanup is another recurring gripe, with glass shards found in footwells and even a baby seat. The same reviews also praise the comfortable waiting area and free lifts into town, so the good days are genuinely good. If you book here, ask which technician will handle your car and confirm the glass is on site before you drop it off. For a basic chip repair on a common car, the odds are in your favour. For a luxury vehicle or a job that needs real care, get the name of the person holding the tools.
Their work
What it's like working with them
Based on a sample of Google reviews (104 total)
“Chris was especially friendly and helpful, as he stayed later”
“very comfortable clean lounge area with an abundance of chilled water”
What they help with
Based on what their customers hired them for
How they stack up
Context from 11 window tintings in Bendigo
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About O'Brien® AutoGlass Bendigo
The team splits clearly between office staff who charm and technicians who sometimes rush. Chris gets name-checked for staying late so customers can pick up after work. Brenton earns a shout-out for arriving early and working without fuss. On the flip side, Robin appears in the most serious complaints about upselling, damage, and poor attitude. They do windscreen replacements, chip repairs, and window tinting from a Golden Square workshop with a comfortable waiting area. Several five-star reviews mention lifts to the shops or back home while you wait. The business has been around for roughly 26 years, so they have deep local roots. The real story is inconsistency: recent reviews swing wildly between delighted and furious, sometimes about the same service. If you get a careful tech and a straightforward booking, the experience is fast and friendly. If you hit a bad day, you might find broken trim, leftover glass, or a surprise upsell attempt on your cabin filter. The call centre booking system frustrates a few customers, but the local team often smooths things over once you arrive. For a simple chip repair or a standard windscreen swap on a common car, they are a solid option. For anything tricky or a vehicle you care about, ask who will do the work and confirm the part is in stock before you take the day off.
Best for: quick chip repairs on common cars, standard windscreen swaps where you can wait, and customers who value a comfortable waiting area with free local lifts.
Location
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Claim This Profile — Free →Common questions about O'Brien® AutoGlass Bendigo
Do I need to book through the national call centre?+
Yes, there is no direct phone number for the Bendigo branch. Some customers find the call centre frustrating, especially when booking photos don't flag the right job. The local team is described as friendly and helpful once you arrive, so call the centre, then confirm details with the workshop directly if you can.
Can they do mobile windscreen replacement at my home?+
One review mentions a mobile callout for a shattered window that was fixed in under an hour, and another mentions a motorhome service. But they also refused a house call for kombi window installs. Ask when you book whether your job qualifies for a mobile visit.
Do they offer a warranty on their work?+
A five-star review notes a lifetime guarantee on a chip repair, and the business states a 12-month workmanship guarantee. If something goes wrong like a leak or loose trim, reviews suggest you need to be persistent to get it sorted.
What should I watch out for when I pick up my car?+
Check the A-pillar trims, dashboard area, and footwells for leftover glass shards or loose plastic. Several reviews found broken clips, pinched microphone cables, and dirty footprints. Take before photos of your paintwork around the windscreen, as a couple of customers were blamed for damage they didn't cause.