Brisbane Appliance Service Centre
Wait times are consistently long (5-12 weeks mentioned), but customers seem willing to wait because the repairs are done properly and often cost significantly less than competitors. The business appears to genuinely care about fixing appliances rather than just taking payment, with several customers mentioning decade-long relationships and repeat visits.
Their work
What it's like working with them
Based on a sample of recent customer reviews (129 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 appliance repairs in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Brisbane Appliance Service Centre
Michael and his team specialise in coffee machine repairs and small appliance servicing, with particular expertise in Breville, Sunbeam, and Braun products. Multiple customers name Robert and Rick specifically for their technical knowledge, with Rick known for diagnosing problems over the phone and Robert praised for his on-the-spot Breville repairs. The business handles warranty claims directly with manufacturers, sourcing genuine parts and posting items to customers who can't visit their Moorooka workshop. They're particularly skilled at component-level repairs like replacing O-rings and seals rather than defaulting to expensive part replacements, often charging less than initially quoted when the fix proves simpler than expected.
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Claim This Profile — Free →Common questions about Brisbane Appliance Service Centre
How long do repairs typically take at Brisbane Appliance Service Centre?+
Multiple customers mention wait times of 5-12 weeks, with the business warning customers upfront about delays. One review mentions a repair taking over 12 weeks due to waiting for parts, while another had their machine fixed in under 24 hours for warranty work. The long waits appear to be due to high demand and being a small team, but customers generally say the quality makes it worth waiting for.
What brands does Brisbane Appliance Service Centre specialise in?+
Reviews heavily feature Breville coffee machine repairs, with multiple mentions of Sunbeam appliances, Braun electric shavers, and Oral-B toothbrushes. They appear to be an authorised service centre for several brands and handle warranty claims directly with manufacturers. Several customers specifically praise their knowledge of Breville coffee machines and Sunbeam espresso makers.
Do they offer phone consultations before bringing appliances in?+
Yes, multiple reviews mention helpful phone consultations where staff diagnosed issues without requiring a visit. One customer had their Sunbeam coffee machine 'fixed' over the phone when staff identified a simple dial adjustment issue. Another mentions Rick providing phone guidance that saved them from an expensive part replacement by identifying it was just O-rings that needed replacing.
What do customers say about Brisbane Appliance Service Centre's pricing?+
Customers consistently praise their honest pricing, with several mentioning being charged less than initially quoted after repairs proved simpler than expected. Reviews mention 'fair prices', 'reasonable cost', and 'far less than other places'. One customer was surprised to only be charged for parts with no labour fee, and another mentions a $22 on-the-spot repair for a coffee machine seal.