Brisbane City Home Appliances
However, there's a notable pattern of warranty disputes, with several customers reporting issues when trying to claim the advertised 3-month warranty on purchased appliances. Recent reviews have trended more positive, but potential buyers should clarify warranty terms upfront given the mixed experiences with post-sale support.
Their work
What it's like working with them
Based on a sample of recent customer reviews (79 total)
“generously gave very helpful advice and solved the problem”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 appliance repairs in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Brisbane City Home Appliances
Owner-operated by Farhad (also called Fred by some customers), this business combines second-hand appliance sales with repair services, specialising in washing machines, dryers, and fridges. Multiple customers mention Farhad's deep technical knowledge - he can diagnose issues quickly and explains problems in plain language that homeowners can understand. The business offers same-day repair callouts, with several reviews noting afternoon service calls for urgent issues. Farhad handles everything from simple parts replacement using silicone sealant to complex diagnostic work on older units, and customers appreciate his honest approach - some mention he advised repairs instead of pushing new sales. The operation includes delivery and installation services for purchased appliances, with Farhad personally handling setup and providing usage instructions.
Location
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Claim This Profile — Free →Common questions about Brisbane City Home Appliances
Does Brisbane City Home Appliances offer same-day repair service?+
Yes, multiple customers mention Farhad providing same-day service for urgent repairs. One customer noted he came out the same afternoon after being messaged about a washing machine issue. Another mentioned he guided them through a repair over the phone and fixed a small leak with silicone for free. However, availability likely depends on his schedule and the nature of the problem.
What warranty do they provide on second-hand appliances?+
The business advertises a 3-month warranty on purchased appliances, but several customers have reported difficulties claiming warranty service. Some reviews mention disputes when trying to get repairs or replacements within the warranty period. It's important to clarify warranty terms in writing before purchase and understand exactly what's covered.
What types of appliances does Farhad specialise in?+
Based on customer reviews, Farhad has particular expertise with washing machines, dryers, fridges, freezers, and dishwashers. Customers consistently mention his deep knowledge of various brands and models, with one noting he 'knows the quirks of a vast number of units.' He handles both repairs on existing appliances and sales of refurbished second-hand units.
Do they provide delivery and installation services?+
Yes, Farhad provides delivery and installation services for purchased appliances. Multiple customers mention he personally delivered their appliances, handled the installation, and provided clear instructions for use and care. Some reviews also note he removed old appliances as part of the service. Delivery appears to be prompt and professional based on customer feedback.