PRO Carpet Cleaning

Newstead, QLD·Carpet Cleaning

At a glance

Recent reviews show more variability in service consistency, with some customers reporting no-shows or equipment limitations, though the company appears to follow up on complaints and sometimes sends replacement technicians. Most customers highlight successful removal of stains they thought were permanent, particularly pet-related soiling on older carpets.

Their work

PRO Carpet Cleaning carpet cleaning work in Newstead

What it's like working with them

Based on a sample of recent customer reviews (240 total)

What people love

John, Luke, Glen and other named technicians praised for thorough stain removal

“John and his team were awesome”

Successfully removes pet odours and old stains customers thought permanent

Technicians call ahead when running late and communicate timing clearly

What they help with

Based on what their customers hired them for

Carpet Steam CleaningUpholstery CleaningRug CleaningPet Odour RemovalStain TreatmentMattress Steam CleaningCar Interior CleaningEnd of Lease Carpet CleaningCombination Carpet and Upholstery Packages

How they stack up

Context from 10 carpet cleanings in Brisbane

Google rating4.6★ · avg 4.9★

Review volume240 reviews (median: 236)

Credentials & background

Sourced from 4 public records so you don't have to look them up yourself

✅Multiple technicians mentioned by name with specific praisecustomer reviews

✅Online payment system and text-based booking modificationscustomer reviews

⚠️Some reports of no-shows and scheduling confusioncustomer reviews

⚠️Equipment quality varies between appointmentscustomer reviews

About PRO Carpet Cleaning

This Brisbane-based carpet cleaning operation runs both truck-mounted steam extraction and portable equipment depending on the job, with technicians like John, Luke, Glen, and Wyatt each praised for different specialties across residential properties. Reviews consistently mention their willingness to tackle challenging stains - particularly pet odours and old soiling - with multiple customers noting stains they thought were permanent came out completely. The team offers combination services covering carpets, upholstery, and rugs in single visits, with several technicians specifically mentioned for their patience working around pets during cleaning. Their booking system allows text-based scheduling changes and provides online payment links immediately after service completion, though some customers report occasional no-shows or equipment limitations affecting service consistency.

Location

📍 Newstead, QLD 4006Open in Google Maps →

Full credentialstap to expand ↓

QBCC License

— Not confirmed

License Class

—

ABN

— Not confirmed

GST Registered

—

Entity Type

—

Operating Since

—

About Newstead — local context+

Housing: Newstead features a mix of heritage Queenslander homes from the early 1900s alongside contemporary high-rise apartments and townhouses built during the suburb's major redevelopment from the 2000s onwards. The area has transformed from industrial use to residential, with many modern developments concentrated near the riverfront. Original worker's cottages and some inter-war homes can still be found in pockets of the suburb.

Climate: Newstead's subtropical climate brings high humidity, intense summer storms, and significant sun exposure that can cause paint deterioration and timber weathering. The suburb's proximity to the Brisbane River means some areas are flood-prone, particularly lower-lying sections near the water. Humidity levels require good ventilation in homes and regular maintenance of timber elements to prevent rot and mould.

Common jobs: Heritage Queenslanders in Newstead commonly require restumping, electrical upgrades, and roof maintenance due to their age, while timber weatherboards need regular painting and repairs. Modern apartments and townhouses typically need air conditioning servicing, waterproofing maintenance, and landscaping services. Flood-affected properties may require specialised restoration work and drainage solutions.

Local notes: Brisbane City Council heritage overlays protect many of Newstead's older homes, requiring approval for external alterations. Some properties are within designated flood zones, affecting insurance requirements and renovation restrictions.

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Common questions about PRO Carpet Cleaning

Which technicians does PRO Carpet Cleaning use?+

Reviews mention several technicians by name including John, Luke, Glen, Wyatt, and Dana, with customers specifically praising John for thorough pet odour removal and Luke for punctuality and professionalism. Multiple customers request the same technician for return visits, suggesting consistent individual service quality. The company appears to have a regular team rather than rotating contractors.

Can PRO Carpet Cleaning remove old pet stains and odours?+

Multiple customers report successful removal of pet urine odours and stains they thought were permanent, with one noting 'you wouldn't have even known it was there in the first place' after treatment. Several reviews specifically mention cleaning for customers with multiple dogs or new puppies. However, one customer reported a urine stain that wasn't fully removed, so results may vary depending on stain age and severity.

What equipment does PRO Carpet Cleaning use?+

Reviews mention both truck-mounted steam extraction systems and portable equipment, with some customers receiving full truck-mounted cleaning while others received portable systems using household water and power. One customer specifically noted the lack of 'steam hot water extraction' on their visit. The equipment type may vary between appointments, so confirm their setup when booking if you have specific requirements.

How reliable is PRO Carpet Cleaning's scheduling?+

Most customers report punctual service with technicians calling ahead when running late, and the company offers text-based booking modifications. However, several reviews mention no-shows or significant delays, with one customer waiting all day for a technician who never arrived. The company does appear to follow up on complaints and sometimes sends replacement technicians when issues occur.

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ℹ️ Where this info comes from+

We pull from Google Places, the Australian Business Register, QBCC Licensed Contractors Register, and other public records to save you the legwork. Ranked by Google reviews, credentials, and profile completeness. How rankings work. Data last updated: 14 May 2026. Always verify credentials independently before hiring.