Mr Potts dog grooming
The go-to for small dogs that have failed elsewhere — calm handling and a cage-free floor are the consistent reasons owners keep coming back.
Rochelle, who appears to have been the founding owner and primary groomer for most of this business's life, is tied to the vast majority of the strongest praise; the more recent reviews under new ownership show a split, with some customers flagging longer wait times, a busier salon floor, and staff turnover as changes they've noticed. Four reviews across the sample mention scheduling delays or a feeling the salon is taking on more dogs than it can comfortably handle in a session — worth asking about directly when you book, particularly if your dog is anxious about extended time in the salon. Rachel is the one name that carries over from the earlier era and still earns specific praise, so if continuity matters to you, it's worth requesting her when booking.
Their work
What it's like working with them
Based on a sample of Google reviews (143 total)
“Dogs groomed beautifully never come home stressed and sleep for hours”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Mr Potts dog grooming
Mr Potts specialises exclusively in small dog grooming — a deliberate focus that sets it apart from general groomers who mix breed sizes, since small dogs often become distressed around larger animals. The salon was built around Rochelle, the founding owner whose hands-on style drew a loyal following: reviewers pair her name with patience for anxious and difficult coats, breed-specific styling (Pomeranians, Cavoodles, Chihuahuas, Brittany Spaniels), and a transparent open-floor setup where owners could watch the whole groom. Rachel is the key groomer still recognised by long-term clients under the current ownership, frequently praised for consulting photos and matching the cut to what owners actually asked for. The salon operates without cages, uses a pen system for dogs that prefer space, and has historically sent photo updates mid-groom — touches that matter most to owners of anxious or sensitive dogs. Reviewers with dogs that had failed at other groomers — shaking, matting, face-trim refusals — repeatedly describe Mr Potts as the first place where the dog came home calm rather than distressed.
Best for: anxious or difficult small dogs that have struggled at other groomers, owners who want a cage-free environment with the option to stay during the groom, and breed-specific or coat-specific styling for Cavoodles, Pomeranians, and similar breeds.
Location
About Albion — local context+
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Claim This Profile — Free →Common questions about Mr Potts dog grooming
Does Mr Potts groom all dog sizes or only small breeds?+
Mr Potts markets itself as a small dog specialist — the website explicitly describes this as a key feature of the service. Several reviewers specifically chose the salon because small dogs can become distressed around larger breeds in mixed-size grooming environments. At least one reviewer noted seeing a larger dog (shepherd or border collie type) on occasion, so if this is a firm requirement for you, it's worth confirming their current policy when you book.
Who are the groomers at Mr Potts, and does it matter who I request?+
Rochelle was the founding owner and the groomer most consistently praised across the review history, particularly for anxious dogs and complex coats. The business has since changed ownership, and several long-term clients note they no longer recognise most of the team. Rachel is the one groomer carried over from the earlier period who continues to earn specific praise by name — customers mention her for listening carefully to style requests and delivering exactly what was asked. If you have a nervous dog or a specific style preference, requesting Rachel by name when booking is a reasonable step.
Is Mr Potts a good choice for an anxious or difficult dog?+
A notable pattern across the reviews is owners whose dogs had failed at — or been traumatised by — other groomers bringing them to Mr Potts with success. Specific cases mentioned include dogs that shook uncontrollably elsewhere, refused face trims at previous groomers, and dogs with reactive or snappy behaviour due to matting. The no-cage environment and the option to stay during the groom are both cited as factors that helped anxious dogs settle. That said, given recent reviews mentioning a busier salon floor and longer appointment durations, it's worth asking about their current approach to anxious dogs before booking.
What do customers say about pricing at Mr Potts?+
Most positive reviewers describe the pricing as fair for the quality, with one reviewer specifically calling it 'very fair prices.' One detailed negative review noted a full groom for a small dog including anal glands and teeth brushing was priced at $215, which the reviewer described as high even by current market rates. Pricing appears to have increased over time, and a $90 charge for a bath and minor face trim was flagged as disproportionate in one negative review. It's worth requesting a clear quote upfront that itemises exactly what's included.
How far in advance do I need to book at Mr Potts?+
At least one long-standing reviewer specifically recommends booking early, and the salon's popularity across its history suggests appointment slots fill up. Reviews don't provide specifics on typical lead times, so it's best to contact them directly. If your dog is on a regular grooming schedule — Cavoodles and Poodle crosses generally need grooming every 6–8 weeks — booking the next appointment before you leave the salon is a practical approach several reviewers seem to follow.