Urban Dog Training
Three specialist trainers with decades of combined experience and a client base that keeps coming back dog after dog.
Paul, Danielle, and Narelle each have specific roles — Paul grounds new owners in the fundamentals, Danielle handles complex behavioural cases with follow-up visits, and Narelle leads leash-work classes — so it's worth asking which trainer will run your specific course before enrolling. A recurring complaint across roughly 8 of the 50 reviews involves outdoor weather cancellations stretching six-week courses out by several additional weeks; if your window for training is fixed (maternity leave, school holidays, a specific puppy developmental stage), confirm their wet-weather policy and ask about their typical delay history before paying upfront for a full course block.
Their work
What it's like working with them
Based on a sample of Google reviews (145 total)
“FREE puppy play group that they offer are from the goodness of their hearts”
What they help with
Based on what their customers hired them for
How they stack up
Context from 21 dog trainings in Brisbane
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Urban Dog Training
Paul, Danielle, and Narelle are the three core trainers at Urban Dog Training, each bringing distinct strengths: Paul leads puppy school and foundations work, frequently praised for unlocking owners' understanding of how dogs actually learn; Danielle handles private consultations and behavioural issues like separation anxiety, with multiple reviewers crediting her one-on-one follow-up for turning around serious problems; and Narelle runs specialist classes like Loose Lead Walking, where at least one reviewer says their dog 'hardly pulls anymore' after a single course block. The business is structured around a progressive curriculum — Puppy School feeds into Basics, Reactivity, Recall, Clicks and Tricks, and eventually play group — meaning it's designed for owners who intend to stay with training across months or years, not a one-off session. A returning client base spanning 16+ years across multiple dogs is a genuine signal of retention, and several reviewers specifically mention coming back for a second or third dog. The training philosophy prioritises owner behaviour and consistency over traditional command-drilling, which catches some new clients off-guard initially but draws strong praise from those who stick with it. Classes are held outdoors and do run subject to weather, which has caused delays for some cohorts — something worth factoring in if your schedule is tight.
Best for: first-time puppy owners wanting a structured multi-stage curriculum, owners dealing with reactivity or separation anxiety needing specialist follow-up, and committed dog owners planning to continue training across multiple course blocks over time.
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Claim This Profile — Free →Common questions about Urban Dog Training
What courses does Urban Dog Training offer and how do they progress?+
Urban Dog Training runs a staged curriculum starting with Puppy School, then moving into Basics, Reactivity, Recall, and Clicks and Tricks. Reviewers describe completing two to four consecutive course blocks as their dog matured, suggesting the structure is designed to support owners across months rather than a single session. Private in-home consultations are also available for specific behavioural problems like separation anxiety. Paul, Danielle, and Narelle each lead different class types, so it's worth confirming which trainer will take your particular course when you enquire.
How does Urban Dog Training handle bad weather and class cancellations?+
Classes are held outdoors and are subject to weather postponements, which is mentioned frequently across reviews — some clients have seen a six-week course stretch out by seven or more additional weeks. The business sends emails and messages to notify clients of delays, and make-up classes can be requested. If your schedule is fixed — for example, you've taken leave or your puppy is in a critical developmental window — it's worth asking directly about their typical delay track record and what happens if you can no longer attend rescheduled dates.
What is Urban Dog Training's payment and refund policy?+
Full course fees are collected upfront, and VIP multi-course packages are also available. Reviews indicate the cancellation and postponement terms are outlined in the contract at enrolment, and refunds for unused sessions have been disputed by some clients when delays pushed courses beyond their available window. Before signing up, it's worth reading the postponement policy carefully and asking what options exist if the course runs significantly over time.
What kinds of dogs and behavioural issues do they work with?+
Reviewers mention training a wide range of breeds — rottweilers, German shepherds, Dobermans, chihuahuas, English bull terriers, dachshunds, and rescue greyhounds among them. The team runs a dedicated Reactive Dog Training course for dogs with aggression or anxiety around other dogs or people, and Danielle offers private consultations for issues like separation anxiety. Several reviewers note that the trainers recommended referrals to other professionals (such as a pet chiropractor for a dog showing aggression linked to physical pain), suggesting they don't limit their advice to training alone.
Is Urban Dog Training suitable for first-time dog owners?+
First-time owners are among the most vocal supporters in the review sample — multiple reviewers say the course changed how they fundamentally think about dogs and avoided potential rehoming situations. The trainers' approach focuses heavily on owner behaviour, consistency, and understanding canine psychology rather than just drilling commands, which some new clients find surprising at first but generally come to appreciate. The business also provides online support materials and has historically offered Zoom sessions, adding resources beyond the weekly class hour. If you want traditional command-based obedience from day one, it's worth discussing the curriculum structure with them before enrolling.