Genuine Garage Door Solutions Pty Ltd
Jake, Mark, and Noah provide same-day garage door emergency response including holidays.
From 156 Google reviewsThe standout pattern is their responsiveness during genuine emergencies, with multiple customers mentioning holiday and weekend callouts, plus same-day service when doors are completely stuck. Property managers specifically recommend them for reliable communication and coordination with builders, suggesting they handle the administrative side as professionally as the technical work.
Their work
What it's like working with them
Based on a sample of recent customer reviews (156 total)
“came around in the period between Christmas and New Year”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 garage doorss in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Genuine Garage Door Solutions Pty Ltd
Josh runs this established garage door business with a team that includes experienced technicians Jake, Mark, Noah, and Jason, each earning repeated mentions for their problem-solving skills. Reviews consistently highlight their ability to handle complex custom installations on older homes, particularly Queenslanders requiring bespoke solutions. The business operates with same-day or next-day response times for repairs, with customers frequently noting they receive updates throughout the process and technicians often arrive earlier than scheduled. Beyond standard repairs and installations, they're particularly noted for emergency callouts during holidays and weekends, plus thorough servicing that addresses underlying issues customers didn't even know existed. Property managers and builders specifically recommend them for their reliable communication and ability to coordinate complex modifications.
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Claim This Profile — Free →Common questions about Genuine Garage Door Solutions Pty Ltd
Does Genuine Garage Door Solutions offer emergency repairs?+
Yes, multiple customers mention same-day emergency service, including repairs during holidays and weekends. One customer had their spring repaired the day after it snapped on a weekend, and another praised their willingness to come out between Christmas and New Year when most businesses are closed. Reviews show they typically respond within hours of initial contact for urgent issues.
Which technicians work for Genuine Garage Door Solutions?+
Reviews frequently mention Jake, Mark, Noah, and Jason by name, with customers praising their individual expertise. Jake is often mentioned for emergency repairs and motor installations, Mark for door installations and servicing, Noah for motor replacements and custom work, and Jason for servicing and maintenance. Owner Josh handles quotes, custom solutions, and coordinates the overall service.
Do they handle custom garage door installations?+
Yes, reviews specifically highlight their ability to create custom solutions for unusual requirements. One customer praised Josh for working through a 'bespoke out of the box requirement' on a Queenslander home, and another mentioned a 'difficult, custom door' installation. They appear to specialize in older homes that require non-standard approaches.
What do customers say about their pricing?+
Reviews consistently describe their pricing as 'reasonable', 'competitive', and 'fair'. One customer specifically mentioned $165 for a comprehensive service, and multiple reviews note they were competitively priced compared to other quotes. However, specific pricing isn't detailed in most reviews, so it's best to get a direct quote for your situation.
How quickly do they typically respond to service requests?+
Reviews show very fast response times, with many customers getting same-day or next-day service. Several mention receiving calls back within hours of leaving messages, and technicians often arrive earlier than scheduled. One customer noted the entire process from phone call to job completion took less than 3 hours.