Optima Cleaners
Optima Cleaners delivers strong BBQ cleaning with mixed results on bond cleaning services.
From 421 Google reviewsThe sample suggests stronger performance in specialized cleaning like upholstery and BBQ work, with technician Chris receiving specific praise for his communication and method explanation. However, the small sample makes it difficult to assess whether the bond cleaning issues represent an ongoing problem or isolated incidents.
Their work
What it's like working with them
Based on a sample of recent customer reviews (421 total)
“bond clean was not sufficient and required a re clean”
What they help with
Based on what their customers hired them for
How they stack up
Context from 2 oven & bbq cleanings in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Optima Cleaners
Optima Cleaners operates across multiple cleaning categories, with Chris mentioned by name for upholstery work where he explains his cleaning methods and provides time updates to customers. The business handles both residential cleaning projects and bond cleans for rental properties, though reviews suggest their bond cleaning service has faced significant challenges with quality control and customer communication. Their BBQ cleaning is priced above market rate at around $310, and scheduling appears to be a weak point with notable delays reported. The business offers multiple re-cleans under their service policy, and they do provide refunds when work doesn't meet standards, as evidenced by an 80% refund mentioned in one case.
Location
About Spring Hill — local context+
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Claim This Profile — Free →Common questions about Optima Cleaners
What do customers say about Optima Cleaners' bond cleaning service?+
The sample reviews show mixed results for bond cleaning, with some customers reporting they had to hire additional cleaners to complete the job properly. One review mentioned walls still having grime marks and floors not being vacuumed. However, the business does offer multiple re-cleans under their policy and provided an 80% refund in one case where standards weren't met. With only a small sample to go on, it's worth discussing your specific requirements directly with them.
How does Optima Cleaners' pricing compare to competitors?+
Based on one customer's feedback, their BBQ cleaning was priced at $310, which they noted was about $60 above market rate. The customer proceeded anyway for convenience, suggesting their pricing sits at a premium level. For other services like bond cleaning and upholstery work, pricing information isn't available in the reviews, so you'll need to get quotes directly.
What can I expect from Optima Cleaners' customer service?+
Customer experiences vary significantly in the sample. Some customers report communication difficulties with phone staff, while others mention immediate response to initial calls. Technician Chris receives specific praise for explaining his methods and providing arrival time updates. The business appears responsive to complaints, offering refunds when work doesn't meet standards, though some customers reported delays in getting responses to emails.
Are Optima Cleaners reliable with scheduling?+
The sample suggests potential scheduling challenges, with one customer reporting the cleaner arrived 1 hour and 40 minutes late for a BBQ cleaning appointment. However, this is based on very limited feedback, and other customers mention receiving updates about arrival times. It's worth confirming timing expectations when you book to avoid disappointment.