PetCloud | Pet Boarding, Pet Sitters, Doggy Daycare, and Dog Walkers. Police checked. Web Vet Support available
Sitters across the network regularly send daily photos and even weather-comfort check-ins — reviewers say it's the detail that makes leaving pets behind bearable.
The platform's vetting process — police checks, approval badges, and a structured meet-and-greet step — gives most first-time users enough confidence to leave their pets with strangers, which is genuinely the hardest part of this category. A note of caution worth raising: two reviewers flagged sitter cancellations close to travel dates combined with difficulty reaching PetCloud's support team for refunds — one had $150 withheld before a public review prompted a resolution. Ratings across the sample have also been more variable in the recent period, mixing 5-star sitter experiences with 1-star platform complaints. When booking, it's worth confirming the sitter's cancellation policy in writing and understanding PetCloud's fee structure upfront so there are no surprises if plans change.
Their work
What it's like working with them
Based on a sample of Google reviews (128 total)
“Once we had the meet and greet all of my concerns went away”
“find a reputable sitter during the holidays when every pet resort / kennel were fully booked out”
What they help with
Based on what their customers hired them for
How they stack up
Context from 11 pet sitting & house sittings in Brisbane
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About PetCloud | Pet Boarding, Pet Sitters, Doggy Daycare, and Dog Walkers. Police checked. Web Vet Support available
PetCloud operates as a managed marketplace connecting pet owners with vetted, police-checked sitters across Australia — covering dog boarding, cat sitting, rabbit care, doggy daycare, and daily dog walking. What sets it apart from standard kennel booking is the home-environment model: pets stay in a sitter's home or the owner's own home, which reviewers repeatedly credit for producing calmer, more relaxed animals on return. The platform's bench of sitters is genuinely broad — named carers across reviews include Donna (praised for puppy training integration), Deb (noted for multi-week dog stays in regional QLD), Jennie (specialising in high-maintenance elderly cats), Jo-Anne in Adelaide (house-sitting with immaculate home care), and Befrin and Warren (standout for anxious first-time owners needing a thorough meet-and-greet). A web vet support feature and built-in payment processing add layers most peer-to-peer pet platforms skip — and PetCloud also donates a portion of profits to the RSPCA, which a number of reviewers cited as a deciding factor. The platform's job-posting system typically generates multiple sitter applicants within an hour, which proved critical for owners locked out of fully booked kennels during peak holiday periods.
Best for: pet owners wanting a home-style alternative to kennels over holidays, owners of anxious or special-needs animals who need a patient and communicative carer, and first-time users who value a structured vetting and meet-and-greet process before handing over their pet.
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Claim This Profile — Free →Common questions about PetCloud | Pet Boarding, Pet Sitters, Doggy Daycare, and Dog Walkers. Police checked. Web Vet Support available
How does PetCloud match me with a sitter?+
You post a job describing your pet's needs, dates, and location, and sitters who are available and interested apply — reviewers report receiving upwards of ten applicants within an hour of posting. You can browse sitter profiles, read their reviews, and communicate through the platform before committing. Once you find someone you like, a meet-and-greet visit before the booking is strongly encouraged and commonly mentioned in reviews as the step that settles owner nerves. Payment is processed through PetCloud, so there's no cash exchange with the sitter directly.
What kinds of pets does PetCloud cater for?+
The majority of reviews mention dogs and cats, but reviewers also specifically name rabbit care (Lola's stay with Emma) as a positive experience, suggesting the sitter network covers small animals too. The platform's sitter profiles let you filter for experience with specific species. If your pet has special needs — elderly animals, anxiety during storms, or daily medication — several reviewers noted that sitters accommodated these without issue when briefed in advance.
What happens if my sitter cancels close to my travel date?+
Two reviewers in our sample experienced sitter cancellations — one with two weeks' notice, another with a month's notice — and both noted difficulty getting refunds or platform responses promptly. One case was resolved only after a public review was posted. PetCloud does hold a service fee even when a sitter cancels, so it's worth reading the cancellation and refund policy carefully before confirming a booking, and keeping your booking confirmation in writing.
Are PetCloud sitters background-checked?+
PetCloud states that sitters are police-checked, and this is listed as a key credential on the platform. The listing also notes web vet support is available during stays, adding a layer of professional backup. One reviewer with long-term experience on the platform did caution that even with approval badges, sitter quality can vary — they recommend choosing someone who commits to being present and communicates proactively, rather than relying solely on badge status.
Is PetCloud useful when kennels are fully booked over holidays?+
Multiple reviewers specifically found PetCloud after hitting full-capacity walls at traditional kennels during peak holiday periods — Christmas and school holidays were mentioned. Because the sitter network is distributed across private homes rather than a single facility, availability tends to be broader. Posting a job well in advance is still recommended, but several owners reported finding confirmed bookings within hours of posting even during busy periods.