Hot water out? Several reviewers had a new unit installed the same day they called.
From 293 Google reviews · Home Done analysis of Google Places data and public records
What reviews keep mentioning
Natalie and the office team fit urgent jobs into busy schedules
14×
Pricing described as fair and reasonable by long-term customers
12×
Same-day hot water swaps and repairs
10×
Ray explains the issue and walks homeowners through the repair
6×
What holds up strongest is the office half of the business. Natalie, Andrea, and Veronica get named repeatedly for answering fast, chasing bookings, and actually calling back when they say they will. On the tools, Ray keeps getting requested by name for explaining things in plain English, while Michael is the one reviewers credit for clearing nasty blockages and correcting other plumbers' shoddy work. Pricing gets called fair more often than not, but recent reviews have been more mixed than earlier ones. Get a fixed quote before the job starts and confirm whether travel time is included. If you want next-day service and a crew that turns up with a heads-up call, this is a solid local choice.
Best for: Best for same-day hot water jobs, blocked drain clears, and homeowners who want an office that calls and texts to confirm everything.
Their work
What it's like working with them
Based on a sample of Google reviews (293 total)
What people love
Same-day hot water swaps and repairs
“Repaired our hot water system same day.”
Natalie and the office team fit urgent jobs into busy schedules
“Natalie provided excellent customer service, kept me updated”
Ray explains the issue and walks homeowners through the repair
Crew fixes previous plumbers' mistakes
“I had 4 jobs fixing previous 'plumbers' work.”
Pricing described as fair and reasonable by long-term customers
“the pricing was very fair and reasonable”
What they help with
Based on what their customers hired them for
Hot Water System InstallationHot Water System RepairBlocked Drain CleaningLeak Detection And RepairToilet Repairs And ReplacementBathroom RenovationsStormwater DrainageGas FittingDishwasher ConnectionWashing Machine ConnectionRoof PlumbingGeneral Plumbing Maintenance
How they stack up
Context from 20 plumbers in Brisbane
Google rating4.9★ · avg 4.9★
Review volume293 reviews (2.2× median)
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
✅Consistently named office team handles booking and follow-upGoogle reviews
✅Same-day hot water jobs repeatedly completedGoogle reviews
✅Multiple reviewers have used them for yearsGoogle reviews
⚠️Recent reviews run a little lower than the early yearsGoogle reviews sample
About K-Oz Plumbing & Gas
Owner Steve runs a crew where the office is genuinely part of the value. Natalie, Andrea, and Veronica get named constantly for fitting urgent jobs into a packed schedule and chasing up details by text and email. Ray is your go-to for clear explanations on hot water repairs. Michael is the one buyers mention for blocked drains and fixing dodgy previous plumbing work. The business handles same-day hot water replacements, toilet and tap fixes, stormwater work, and leak chasing. Reviews show a pattern of them arriving, doing the job neatly, and removing old gear rather than leaving it behind. They quote without drama and several customers stay for years. Recent reviews are a touch more mixed, so confirm pricing before you commit. Best suited to homeowners who want fast communication and a plumber who explains what is wrong.
Best for same-day hot water jobs, blocked drain clears, and homeowners who want an office that calls and texts to confirm everything.
Housing: Mansfield features predominantly post-war brick homes built from the 1950s-1970s, along with modern brick veneer houses constructed during the suburb's major development phase in the 1980s-2000s. The area also includes contemporary townhouses and some newer apartment complexes, particularly around commercial precincts. Most homes sit on standard suburban blocks with established gardens and mature trees.
Climate: Mansfield experiences Brisbane's subtropical climate with hot, humid summers and high UV exposure year-round affecting exterior paintwork and roofing materials. The wet season brings heavy rainfall and occasional severe storms that can damage roofs, gutters, and cause tree hazards. Humidity levels promote mould growth and require good ventilation in bathrooms and under-house areas.
Common jobs: Common maintenance jobs include roof repairs and gutter cleaning after storm seasons, exterior painting due to sun damage, and air conditioning servicing for the hot summers. Established properties often require plumbing updates, electrical safety switches installation, and deck or patio maintenance. Landscaping and tree maintenance are frequently needed due to the mature vegetation and storm damage.
Local notes: Brisbane City Council has specific requirements for pool fencing and building approvals in established suburbs like Mansfield. Some streets have limited parking access for large trade vehicles, requiring coordination with neighbours during major works.
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Who should I ask for if I want clear explanations during the job?+
Ray, Michael, and Steve all get named in reviews for walking customers through what is wrong and what the fix will be. Ray is the most frequently requested for hot water work and careful explanations. The office can tell you which technician is being sent, so just ask when booking.
How quickly can they get to a hot water emergency?+
Several reviewers got same-day or next-day hot water service after calling. One had a message in at 8:40am and a new tank installed by 2pm the same day. It depends on the books that day, but the office works hard to shuffle jobs for urgent cases.
Do they handle drainage and stormwater problems around the house?+
Yes. Michael and Sam are both praised for clearing blocked pipes and diagnosing tricky drain issues. Reviewers also mention stormwater pipe repairs in front yards ahead of pool renovations.
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ℹ️ Where this info comes from+
We pull from Google Places, the Australian Business Register, QBCC Licensed Contractors Register, and other public records to save you the legwork. Ranked by Google reviews, credentials, and profile completeness. How rankings work. Data last updated: 6 Sept 2026. Always verify credentials independently before hiring.
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Mansfield, QLD
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