Norfolk Pools
Norfolk Pools offers honest sales approach contrasting sharply with typical pool industry tactics.
From 19 Google reviewsThe technical execution appears strong, with Jim successfully completing complex projects like suspended pools built over wine cellars, though the small sample size means patterns around pricing, timelines, or potential issues aren't clear yet.
Their work
What it's like working with them
Based on a sample of recent customer reviews (19 total)
“was not your usual greasy pool salesperson”
“working collaboratively with our builders during construction”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 pool builders in Brisbane
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Norfolk Pools
Norfolk Pools operates with a notably collaborative approach, working directly alongside home builders during construction rather than as separate contractors. The business is led by Jim, who handles complex engineering challenges including suspended pools and waterproofing for unique situations like pools built over wine cellars. Sales are managed by Danica, who customers specifically praise for her pragmatic, non-pushy approach that contrasts sharply with typical pool sales tactics. The team including Murray focuses on custom residential builds rather than standard installations, with customers highlighting their ability to navigate wet weather delays and site-specific obstacles while maintaining regular communication throughout extended construction timelines.
Location
Often needed together
About Brisbane City — local context+
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Claim This Profile — Free →Common questions about Norfolk Pools
What makes Norfolk Pools' sales process different?+
Multiple customers specifically mention Danica's honest, pragmatic sales approach that avoids typical high-pressure pool sales tactics. Customers describe her as 'not your usual greasy pool salesperson' and praise the down-to-earth consultation process. She conducts in-home visits and provides realistic assessments rather than aggressive sales pitches.
Can Norfolk Pools handle complex or unusual pool installations?+
Yes, they've successfully completed challenging projects including suspended pools built 3 meters above ground level and installations requiring complex waterproofing over wine cellars. Jim leads the technical side and customers mention the team's ability to meet site-specific challenges and height restrictions that standard pool builders might struggle with.
How does Norfolk Pools work with home builders during construction?+
They take a collaborative approach, working directly with your existing builders during home construction rather than as separate contractors. Reviews mention they successfully coordinate timelines and navigate obstacles like wet weather while maintaining regular communication. This integrated approach appears to be one of their specialties for new home builds.
What do customers say about Norfolk Pools' communication during projects?+
Communication gets consistent praise across reviews, with customers mentioning regular updates and being kept informed throughout the construction process. Murray specifically gets mentioned for going the extra mile during handover, and the team appears responsive even when dealing with weather delays or construction obstacles.