Master Pool Care
Family business with Kathryn and James personally mentioned by customers who've stayed loyal for 10+ years.
From 99 Google reviewsThe family business demonstrates particular strength in educating new pool owners and handling challenging situations like storm damage, with several customers crediting them for transforming green or debris-filled pools to crystal clear condition within days. Two negative reviews mention poor customer service experiences, but these appear isolated against a backdrop of customers consistently praising the team's patience and willingness to help.
Their work
What it's like working with them
Based on a sample of recent customer reviews (99 total)
“customer of Master Pool Care for over 12 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 pool maintenances in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Master Pool Care
Master Pool Care is a family-owned operation run by Kathryn, James, and their team, specializing in both retail pool supplies and comprehensive pool maintenance services. The business handles everything from routine weekly servicing to emergency flood recovery, with customers praising their ability to restore heavily contaminated pools to crystal clear condition within days. Their technicians including Will and Lachie are known for detailed service reports that document specific tasks like checking robotic cleaners, testing flow rates, and brushing waterlines. The team demonstrates particular expertise with specialized systems like Naked pool systems and handles equipment repairs, installations, and warranty coordination. They're especially well-suited for new pool owners who need patient education, customers dealing with challenging conditions like frequent flooding or heavy leaf debris, and pool owners who want reliable long-term maintenance relationships.
Best for: new pool owners needing patient education, long-term maintenance contracts, storm damage recovery, and specialized pool system support like Naked systems.
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Claim This Profile — Free →Common questions about Master Pool Care
Who are the key people at Master Pool Care?+
The business is run by Kathryn and James, who are frequently mentioned by name in customer reviews. Their team includes technicians like Will and Lachie who handle equipment repairs and regular maintenance services. Customers consistently praise the owners for being hands-on, with many noting they've dealt directly with Kathryn and James for over a decade.
How quickly does Master Pool Care respond to equipment emergencies?+
Based on customer reviews, they handle emergency repairs quite promptly, with one customer noting their pool pump was back running within 48 hours after cyclone damage. Multiple reviews mention them fitting in urgent repairs even during busy periods like Christmas. However, this appears to be for existing customers rather than new emergency callouts.
Does Master Pool Care help with storm damage and flooding recovery?+
Yes, this appears to be one of their specialties based on customer feedback. Multiple customers specifically praise their flood recovery expertise, with several mentioning how the team restored heavily contaminated pools to crystal clear condition within just a few days after storm events. They provide specific chemical treatment protocols for debris and dirt contamination.
What do customers say about Master Pool Care's service for new pool owners?+
Reviews consistently highlight their patience with new pool owners, with multiple customers praising how they patiently answer technical questions and provide educational guidance. Several first-time pool owners specifically mention how the team helped them understand pool maintenance without pushing unnecessary products. They seem particularly good at explaining complex pool systems and maintenance requirements.