Pacific Security Group
Technicians Adam, Andrew and Leon mentioned by name across dozens of reviews for patient system explanations.
From 96 Google reviewsThe standout pattern is their approach to customer education - multiple reviews mention technicians taking time to thoroughly explain systems and provide troubleshooting support even after warranties expire. One negative review highlights a communication breakdown regarding follow-up quotes, but this appears isolated against the broader pattern of responsive service.
Their work
What it's like working with them
Based on a sample of recent customer reviews (96 total)
“Adam was very professional and efficient”
“We went with Hik Vision cameras”
“installed cameras throughout our full warehouse”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 security & cctvs in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pacific Security Group
Pacific Security Group specialises in comprehensive security solutions for both residential properties and body corporate complexes, with particular expertise in Hikvision CCTV systems and Bosch alarm installations. The team is led by technicians like Adam, Andrew, and Leon who are consistently praised for their ability to explain complex security features in simple terms, while office staff including Kylie and Sue handle everything from initial consultations to ongoing support. Reviews show they excel at tailoring systems to specific needs rather than pushing one-size-fits-all packages, with customers noting their willingness to work within budgets and provide extensive after-sales troubleshooting. Their installations are noted for being exceptionally neat, and they're particularly valued by customers who've had poor experiences with other security companies, offering competitive pricing without compromising on equipment quality.
Best for: body corporate security upgrades, customers wanting thorough system training, those who've had poor experiences with other security companies, and commercial properties needing minimal business disruption during installation.
Location
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Claim This Profile — Free →Common questions about Pacific Security Group
What security equipment brands does Pacific Security Group use?+
Reviews specifically mention they install Hikvision CCTV camera systems and Bosch alarm systems. Multiple customers praise the quality of these systems and note the advanced features like AI functionality in the camera software. They appear to focus on established, reliable brands rather than budget options.
Do they provide ongoing support after installation?+
Yes, customers consistently praise their after-sales support. Reviews mention the office team, particularly Kylie and Sue, providing ongoing assistance with questions. One customer noted that even after their warranty expired, the company provided free phone troubleshooting support, which is unusual in the industry.
Are they suitable for body corporate and commercial installations?+
Absolutely - multiple reviews specifically mention body corporate complexes, apartment buildings, warehouses, and commercial properties. Customers praise their ability to work around business operations without downtime and their understanding of the unique requirements for multi-unit residential complexes.
Which technicians get mentioned most in reviews?+
Adam, Andrew, and Leon are the most frequently named technicians, with customers praising their professionalism, neat installation work, and patient explanations of system features. Matt is also mentioned several times for quality installations and technical knowledge.
How do they compare on pricing?+
Several reviews mention their pricing was competitive compared to other quotes, with one body corporate customer noting they were well-priced despite using high-quality materials. One customer specifically chose them over a cheaper quote because of the technician's professionalism and expertise.