Bunbury & Busselton Air (Ductworks Australia)
Luke and the install crew show up on time, explain the system, and leave your place cleaner than they found it.
The strongest signal is the installation side. Multiple customers describe the same sequence: quick quote, clear explanations from Karen or Brad, then a punctual crew that leaves the place clean and shows you how the control pad works. Luke comes up repeatedly for doing the right thing, like changing a setting instead of selling a controller and helping move paving bricks that were in the way. That points to a stable local team rather than a rotating cast. The weaker side is recent aftersales and warranty support. Four reviews describe being left waiting or struggling to get a fault sorted after install. It is not the majority, but enough to matter. If your job is a fresh install or a straight service, this crew looks excellent. If you are counting on warranty follow-up, confirm the aftercare path and who owns your fault before paying.
Their work
What it's like working with them
Based on a sample of Google reviews (47 total)
“Explanation of pros and cons of different systems”
“left our home looking like they had not”
“on Monday the Air-Con was installed”
“all it needed was changing the setting”
What they help with
Based on what their customers hired them for
How they stack up
Context from 647 air conditionings in Bunbury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Bunbury & Busselton Air (Ductworks Australia)
The core team here is name-specific. Karen and Brad handle sales and quoting, Luke leads installations, Jade sorts out hiccups, and Rytis does the maintenance calls. Reviews show the same crew turning up for years, which is rare for air conditioning. The business fits old and new systems. They service a 16-year-old ducted unit in Manjimup and install fresh units within a week. Honesty is the pattern that matters. Luke changed a setting instead of selling a controller, and one simple fix was covered by the callout fee. Their style is high on explanation. Installers teach you the control pad, show you maintenance, and talk through what suits your home without a hard sell. It is a family-owned local operation. The reviews point to a team that treats your floors and belongings well. Cleanup is repeatedly mentioned. What to weigh is the aftercare. Three recent reviews describe frustrating follow-up on warranty and fault jobs, so the install side looks stronger than the post-install problem side. Ask who handles the job and what the follow-up path is before you book.
Best for: full ducted system installs with clear explanations, quick split system replacements, and regular air conditioning services in the Bunbury region.
Location
Often needed together
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Claim This Profile — Free →Common questions about Bunbury & Busselton Air (Ductworks Australia)
Who are the key people at Bunbury & Busselton Air?+
Karen and Brad handle quoting and customer service. Luke leads installations and also does servicing. Jade helps sort out issues during jobs, and Rytis is a serviceman praised for maintenance work. Ricky is mentioned for installs too.
Do they install quickly?+
Yes, in several reviews the gap from quote to install was short. One customer had a quote on Thursday, paid Friday, and the unit was installed Monday. Others mention installation within a week when other businesses were booked a month out.
Do they explain the system after installing?+
Regularly. Multiple reviews mention being shown the control pad in detail and getting advice on how to use and maintain the system. Luke is specifically praised for explaining options clearly.
What areas do they cover?+
They are based in Bunbury and Busselton, and one review mentions a service trip to Manjimup. For homes further out, the best move is to confirm travel coverage when you book.
Is their aftersales service strong?+
Several recent reviews describe slow or frustrating follow-up on warranty and fault issues. Install and maintenance reviews are mostly glowing, but if warranty support matters to you, ask upfront who handles faults and how quickly they respond.